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Hotel Front Desk Agent

4 weeks ago


Great Falls, Montana, United States Best Western Plus Riverfront Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Best Western Plus Riverfront. As a Hotel Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.

Key Responsibilities:
  • Welcome and register guests, providing them with a warm and welcoming experience.
  • Manage guest accounts, ensuring accurate and up-to-date information.
  • Handle guest complaints and concerns in a professional and courteous manner.
  • Communicate with housekeeping to ensure guest rooms are ready and clean.
  • Provide guests with information about hotel amenities, services, and local attractions.
Requirements:
  • 1+ year of experience in a hotel or hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • High school graduate or equivalent.
What We Offer:
  • Competitive hourly rate and bonuses.
  • Opportunities for career growth and advancement.
  • Flexible scheduling and a dynamic work environment.