Fitness Center Representative

1 month ago


Great Falls, Montana, United States Planet Fitness Full time
Job Title: Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness centers.

Key Responsibilities:
  • Customer Service: Greet members and guests, provide exceptional customer service, and make them feel welcome and comfortable.
  • Front Desk Activities: Answer phones in a friendly manner, assist callers with various questions, check members in, tour and sign up new members, log amenities, and communicate updates and events.
  • Member Accounts: Utilize our POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, perform regular facility cleaning and upkeep, and ensure the cleanliness of exercise equipment and tanning beds.
Requirements:
  • Customer Service Background: Preferred, but not required.
  • Basic Computer Proficiency: Required.
  • Passion for Fitness and Health: A must.
  • Upbeat and Positive Attitude: Essential.
  • Punctuality and Reliability: A must.
  • Exceptional Customer Service Skills: Able to interact positively and professionally with members and co-workers.
  • Strong Listener: Able to empathize and problem-solve.
  • Diplomacy: Demonstrate diplomacy in all interactions.
  • High School Diploma/GED Equivalent: Required.
Why Join Planet Fitness?

Contribute to changing people's lives every day by helping us create a healthier Planet. Work hard and play hard with an amazing group of talented, dynamic professionals. Enhance people's lives with an affordable, high-quality fitness experience. Join our team and be part of a Judgement Free Zone where everyone feels welcome and supported.

With over 2,000 locations in the United States, Canada, and internationally, there's plenty of opportunity on our Planet. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come and add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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