Overnight Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused Overnight Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
Key Responsibilities:- Customer Service/Front Desk Activities: Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcomed.
- Answer phones in a friendly manner and assist callers with various questions.
- Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Close shift for the business day and create bank deposits for the following day.
- Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
- Keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep, such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
- Customer service background preferred.
- Must be able to work overnight hours (10:00pm to 6:00am).
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
Contribute to changing people's lives every day by helping us create a healthier Planet. Work hard and play hard with an amazing group of talented, dynamic professionals. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated, and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
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