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Hotel Front Office Manager

1 month ago

Seneca Falls, New York, United States Thind Management Full time
Job Title: Hotel Front Office Manager

Thind Management is seeking a highly motivated and experienced Hotel Front Office Manager to oversee the day-to-day operations of the front desk at one of our properties. The ideal candidate will have a passion for hospitality and a commitment to delivering exceptional customer service.

Key Responsibilities:
  • Supervise and assist front desk agents in performing their duties, ensuring smooth operations and efficient guest service
  • Coordinate guest check-in and check-out processes, ensuring accuracy in registration, payment, and room assignment procedures
  • Handle guest inquiries, requests, and complaints, resolving issues promptly and to the guest's satisfaction
  • Maintain a guest-centric approach, providing exceptional customer service and ensuring guest satisfaction
  • Train and mentor front desk agents, ensuring they have the necessary skills and knowledge to perform their role effectively
  • Conduct regular performance evaluations and identify opportunities for training and development
  • Communicate effectively with other hotel departments to ensure smooth operations and guest satisfaction
Requirements:
  • High school diploma or equivalent (required); bachelor's degree in Hospitality Management or a related field (preferred)
  • Previous experience in front desk operations or guest services, with some supervisory experience (preferred)
  • Excellent customer service and communication skills
  • Strong problem-solving skills and ability to handle guest issues effectively
  • Proficient in hotel management systems, property management systems, and relevant software
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment