Hotel Front Desk Representative
3 weeks ago
Hotel Front Desk Representative
We are seeking a skilled and customer-focused Hotel Front Desk Representative to join our team at Home2 Suites, Queensbury. As a key point of contact for our guests, you will be responsible for managing all aspects of their accommodation, including registration, reservations, and providing information about rooms, rates, and amenities.
Responsibilities:
- Work a 3p-11p shift
- $40.00 per hour
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
- We train
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person at Home2 Suites, Queensbury
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