Vehicle Loan Coordinator

2 weeks ago


Tulsa Oklahoma, United States Snell Motor Company Full time


Snell Motor Companies encompasses a variety of automotive brands, including Jaguar Land Rover and Riverside Ford. Established in 1973, this family-owned business has deep roots in the Dallas community.


We are currently looking for a Vehicle Loan Coordinator to contribute to our commitment to excellence in customer service and operational efficiency.

This position is pivotal in overseeing the readiness of returned vehicles, ensuring they meet our stringent quality standards.

Key Responsibilities:
• Collaborate with senior management regularly to review the current and future vehicle fleet.
• Maintain accurate daily records and reports, ensuring proper filing.
• Process payments from customers, including cash, checks, and credit cards, and accurately document transactions.
• Provide change and issue receipts to customers as needed.
• Manage incoming calls, directing inquiries to the appropriate departments and ensuring timely follow-up.
• Address customer complaints with professionalism, escalating issues as necessary.
• Organize and file service repair orders, loaner agreements, and related documentation.
• Conduct monthly loaner vehicle reconciliation reports.
• Monitor toll tags and license plate inventory throughout the month.
• Keep detailed records of fleet management, including mileage, wear and tear, damages, and fuel consumption.
• Perform additional tasks as required.

Qualifications:
• Previous experience in the automotive sector is preferred but not mandatory.
• A minimum of a high school diploma or GED is required.
• Must possess a valid driver's license.
• Proficient in standard Microsoft Office applications and capable of learning new software tools.
• Strong communication and customer service skills are essential.
• Professional demeanor and work ethic are expected.
• Self-motivated with the ability to thrive in a fast-paced environment.
• Demonstrated reliability in attendance and punctuality.
• Successful completion of a pre-employment drug screening and background check is required.

Benefits:
• 401(k) plan with matching contributions.
• Comprehensive dental and health insurance.
• Health savings account options.
• Life insurance coverage.
• Paid holidays and time off.
• Vision insurance benefits.
• Accrual of vacation hours after a designated period.
• An active employee referral program.



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