Loaner Vehicle Operations Coordinator

2 weeks ago


Tulsa, Oklahoma, United States Snell Motor Company Full time
Job Overview

Snell Motor Companies, a family-owned enterprise since 1973, encompasses several prestigious automotive brands including Jaguar Land Rover and Riverside Ford.

We are currently in search of a Loaner Vehicle Operations Coordinator to oversee the management of our loaner fleet. This position is pivotal in ensuring that returned vehicles meet our high-quality standards while providing exceptional service to our clients.

Key Responsibilities:

  • Engage with senior management regularly to review the current and future fleet requirements.
  • Maintain accurate daily records and reports for the department.
  • Process payments from customers, including cash, checks, and credit cards, ensuring proper documentation.
  • Provide accurate change and issue receipts to customers.
  • Handle incoming calls, directing customers to the appropriate departments and addressing inquiries promptly.
  • Manage filing systems for service repair orders, loaner agreements, and other essential documents.
  • Conduct monthly reconciliation of loaner vehicles.
  • Perform regular inventory checks for toll tags and license plates.
  • Record and monitor fleet metrics, including mileage, wear and tear, and fuel consumption.
  • Complete additional tasks as required by management.

Qualifications:

  • Automotive experience is preferred but not mandatory.
  • A minimum of a high school diploma or GED is required.
  • Must possess a valid driver's license.
  • Proficient in standard Microsoft Office applications and capable of learning new software tools.
  • Exceptional communication and customer service skills are essential.
  • Professional demeanor and strong work ethic are expected.
  • Self-driven with the ability to thrive in a fast-paced environment.
  • Reliable attendance and punctuality are crucial.
  • Must pass a pre-employment drug screening and background check.

Employee Benefits:

  • 401(k) plan with matching contributions.
  • Comprehensive dental and health insurance.
  • Health savings account options.
  • Life insurance coverage.
  • Paid holidays and time off.
  • Vision insurance plans.
  • Accrual of vacation hours after a designated period.
  • Incentives for employee referrals.


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