Loaner Vehicle Operations Coordinator
2 weeks ago
Snell Motor Companies encompasses a range of automotive brands, including Jaguar Land Rover and Riverside Ford. Established in 1973, our family-owned business is dedicated to serving the community with excellence.
We are currently in search of a Loaner Vehicle Operations Coordinator to oversee the management of our loaner fleet. This position plays a crucial role in ensuring that returned vehicles meet our high-quality standards through effective planning and monitoring.
Key Responsibilities:
- Regularly collaborate with senior management to review the current and future fleet requirements.
- Ensure daily documentation and reports are accurately printed and organized.
- Process payments from customers, including cash, checks, and credit cards, and accurately record transactions.
- Provide change and issue receipts to customers as needed.
- Handle incoming calls, directing customers to the appropriate departments and following up on inquiries in a timely manner.
- Maintain organized filing systems for service repair orders, loaner agreements, and other relevant documents.
- Conduct monthly loaner vehicle reconciliation reports.
- Manage inventory of toll tags and license plates throughout the month.
- Record fleet management details, including mileage, wear and tear, damages, and fuel consumption.
- Perform additional tasks as required.
Qualifications:
- Previous experience in the automotive industry is preferred but not mandatory.
- A minimum of a high school diploma or GED is required.
- Must possess a valid driver's license.
- Proficient in standard Microsoft applications and capable of learning new software tools.
- Strong communication and customer service skills are essential.
- Exhibit a professional demeanor and work ethic.
- Self-motivated with the ability to thrive in a fast-paced environment.
- Demonstrate a solid work ethic regarding attendance and punctuality.
- Willingness to undergo a pre-employment drug screening and background check.
Employee Benefits:
- 401(k) plan with matching contributions.
- Comprehensive dental and health insurance.
- Health savings account options.
- Life insurance coverage.
- Paid holidays and time off.
- Vision insurance plans.
- Accrual of vacation hours after a designated period.
- Incentives for employee referrals.
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