Live Game Operations Manager

6 days ago


Irvine, California, United States Blizzard Entertainment Full time
About the Role

We are seeking a highly skilled and experienced Senior Producer to join our Live Operations team at Blizzard Entertainment. As a key member of our team, you will be responsible for managing the release of our games and services, ensuring a seamless and engaging experience for our players.

Key Responsibilities
  • Develop and implement a comprehensive release management framework to ensure timely and successful game releases and service updates.
  • Build and maintain a schedule for major planned releases and unplanned hotfixes, and own the release of major updates to the game.
  • Coordinate with internal partners for maintenance, downtime, and mobile submissions.
  • Manage operational issues in the live environment, including 24/7 on-call rotation and postmortems.
  • Represent the development team in publishing, commercial, and platform discussions and planning.
  • Participate in planning with Esports and Community partners for event environments.
  • Own and drive continual improvement of our processes and live operations.
  • Communicate the status of live operations, releases, and upcoming milestones to the team and leadership team.
Requirements
  • 5+ years of experience working on live software or services in a production, QA, operations, or project management capacity.
  • Strong foundation of software development and project management methodologies.
  • Ability to build, track, and maintain complex roadmaps and schedules.
Preferred Qualifications
  • Professional game industry experience on a live game.
  • Prior experience in engineering or supporting engineering teams.
  • Experienced Hearthstone player.
About Us

Blizzard Entertainment is a premier developer and publisher of entertainment experiences. We are home to some of the most beloved entertainment franchises, including World of Warcraft, Overwatch, Diablo, and StarCraft. Our combined entertainment network delights hundreds of millions of monthly active users in countries around the world.

We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Benefits
  • Comprehensive benefits package, including medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance.
  • 401(k) with Company match, tuition reimbursement, charitable donation matching.
  • Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave.
  • Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs.


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