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Game Support Team Leader

2 months ago

Irvine, California, United States Gaming Company Full time

Game Support Team Leader

Job Overview:

The successful applicant will oversee the game support team, possessing a passion for the gaming sector and a deep understanding of player needs. This role entails crafting and implementing strategies for international user support within the gaming customer service framework.

Key Responsibilities:

  • Lead and mentor team members to ensure they achieve their personal performance objectives and foster their professional development.
  • Set performance standards and ensure the team meets these expectations.
  • Address customer disputes and manage escalation protocols effectively.

Required Qualifications:

  • A Bachelor’s degree or equivalent professional experience.
  • Minimum of 3 years experience in customer service within the gaming industry.
  • Exceptional written and verbal communication abilities.
  • Familiarity with Microsoft Office applications (Outlook, Excel, Word, PowerPoint, etc.).