Non-Emergency Transport Authorization Specialist

3 weeks ago


Jackson Mississippi, United States AMR Full time

Position Overview:
The Non-Emergency Transport Authorization Specialist plays a crucial role in managing the authorization process for non-emergency medical transports. This position is designed for individuals who are dedicated to ensuring that all necessary documentation and approvals are secured prior to patient transport.

Work Environment:
This role is primarily remote, allowing for flexibility while contributing to a vital service in the healthcare industry.

Compensation:
Hourly rate of $17/hr

Why Join AMR?
At AMR, we are committed to providing compassionate and high-quality medical care, particularly in emergency and patient relocation services. By joining our team, you will engage in meaningful work that positively impacts both our clients and the communities we serve.

Key Responsibilities:
  • Collaborate with Communications to offer guidance on the necessary paperwork and authorizations for non-emergency transports.
  • Evaluate non-emergency transport requests to identify the appropriate payor and ascertain if authorization is necessary.
  • Follow established protocols to request and secure authorizations for non-emergency transports.
  • Coordinate with Communications to ensure that the appropriate levels of service are dispatched for non-emergency situations.
  • Manage the Authorization work bin to meet payor requirements effectively.
  • Address customer complaints promptly by receiving, investigating, and resolving issues as needed.
  • Maintain a professional demeanor and uphold high standards of conduct.
  • Foster and maintain strong working relationships with AMR professionals across various departments, including Operations, Business Development, IT, and Finance, as well as with clients, payors, and regulatory agencies.
  • Comply with all company policies and procedures.
  • Adhere to information systems security protocols and participate in relevant training sessions.
  • Perform additional duties as assigned.

Qualifications:
  • High School diploma or GED is required; EMT certification or relevant medical experience is preferred.
  • Experience with computer programs and software is advantageous; familiarity with the general public and the medical industry is preferred.
  • Basic understanding of medical and insurance terminology is beneficial.
  • Knowledge of Medicare and Medicaid guidelines related to ambulance billing is a plus.
  • Familiarity with HIPAA and other essential regulations is expected within the first month of employment.
  • Proficient in basic Microsoft Office applications and general computer skills.
  • Ability to communicate effectively in English, both verbally and in writing, using proper grammar and punctuation.

Equal Opportunity Employment:
AMR and its affiliated companies are proud to be an Equal Opportunity Employer, committed to supporting veterans and individuals with disabilities.

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