Spanish-English Bilingual Support Specialist
1 week ago
POSITION TITLE: Bilingual Caseworker (Spanish)
DEPARTMENT: Client Services
REPORTS TO: Manager, Wellness Program
EMPLOYMENT STATUS: Union, Full-time, Non-Exempt
PAY RANGE: $24.62 - $25.36
POSITION SUMMARY:
The Bilingual Caseworker plays a crucial role in delivering compassionate meal services by engaging with clients, evaluating and confirming eligibility for various programs, and conducting intake interviews for both new and returning clients. This role involves direct interaction with clients, responding to inquiries, and performing essential administrative duties. The position collaborates closely with the Client Services team to ensure effective service delivery and decision-making regarding client assistance.
REQUIRED QUALIFICATIONS:
- Bachelor's degree in a Human Services-related field
- Proficient in computer applications (MS Office/Outlook)
- Ability to maintain professional boundaries in a social service environment
- Bilingual in Spanish
PREFERRED QUALIFICATIONS:
- Experience in Mental Health or Social Work
- Background in assisting clients with diverse diagnoses (e.g., substance abuse, mental health issues)
KEY RESPONSIBILITIES:
- Manage applications for services
- Conduct intake and recertification processes for clients
- Verify service eligibility through communication with providers and collection of client documentation
- Maintain client database, including scheduling services and documenting interactions
- Assess client needs and provide appropriate referrals
- Assist clients who do not qualify for services by connecting them with community resources
- Facilitate program orientation for clients to help them access services effectively
- Address client feedback and concerns constructively; resolve complaints efficiently
- Conduct home visits and respond to crisis situations as needed
- Provide individualized follow-up for clients regarding behavioral challenges
- Act as a liaison between clients and agency staff/volunteers
- Represent the organization in various capacities
- Perform additional duties as required
JOB COMPETENCIES:
- Team-oriented: Collaborates effectively with colleagues and respects professional boundaries
- Self-motivated: Completes responsibilities within set timelines and seeks clarification when necessary
- Empathetic: Sensitive to the needs of critically ill individuals and those facing mental health challenges
- Customer-focused: Engages positively with all stakeholders and resolves issues diligently
- Composed: Maintains a positive demeanor in diverse and sometimes challenging interactions
- Ethical: Upholds honesty, accountability, and confidentiality
- Knowledgeable: Keeps current with job-related knowledge and practices
- Organized: Manages information and workspace efficiently
- Effective Communicator: Possesses strong verbal and written communication skills
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to move about the workplace, sit, use hands to manipulate objects, reach with hands and arms, and communicate verbally. The employee must occasionally lift and/or move up to 10 pounds.
Work environment: The noise level in the work environment may vary from moderate to loud, with a dynamic atmosphere involving clients, volunteers, and staff.
Project Open Hand offers a comprehensive employee benefits package, which may include medical, dental, and vision coverage, retirement savings plans, and generous leave policies.
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