Spanish-English Bilingual Support Specialist

2 weeks ago

San Francisco, California, United States Project Open Hand Full time
Job Overview

POSITION TITLE: Bilingual Caseworker (Spanish)

DEPARTMENT: Client Services

REPORTS TO: Manager, Wellness Program

EMPLOYMENT STATUS: Union, Full-time, Non-Exempt

PAY RANGE: $24.62 - $25.36

POSITION SUMMARY:

The Bilingual Caseworker at Project Open Hand plays a crucial role in delivering compassionate services to clients. This position is responsible for engaging with clients, assessing their eligibility for various programs, and conducting comprehensive intake interviews for both new and returning clients. The role requires interaction with clients in various settings, responding to inquiries, and performing essential administrative functions. Collaboration with other team members in the Client Services Department is vital to ensure effective service delivery and decision-making regarding client support.

ESSENTIAL QUALIFICATIONS:

  • Bachelor's degree in a Human Services-related field
  • Proficient in computer applications (MS Office/Outlook)
  • Ability to maintain professional boundaries in a social service environment
  • Bilingual in Spanish

PREFERRED QUALIFICATIONS:

  • Experience in Mental Health or Social Work
  • Background in working with clients facing multiple diagnoses (e.g., substance abuse, mental health issues)

KEY RESPONSIBILITIES:

  • Process applications for services and perform client intake and recertification
  • Verify client eligibility by liaising with service providers and gathering necessary documentation
  • Maintain an organized client database, including scheduling and documenting client interactions
  • Assess client needs and provide appropriate referrals to external resources
  • Conduct home visits and respond to crisis situations effectively
  • Facilitate program orientation for clients to ensure they can access services successfully
  • Address client feedback and resolve complaints in a constructive manner
  • Act as a liaison between clients and various agency departments
  • Perform additional duties as required

JOB COMPETENCIES:

  • Team-oriented: Collaborates effectively with colleagues and respects professional boundaries
  • Self-motivated: Completes responsibilities within designated timelines and seeks clarification when necessary
  • Empathetic: Sensitive to the needs of critically ill individuals and those with mental health or substance abuse challenges
  • Customer-focused: Engages positively with all clients and works diligently to resolve issues
  • Composed: Maintains a calm and constructive demeanor in diverse and challenging situations
  • Ethical: Upholds honesty, accountability, and confidentiality
  • Knowledgeable: Keeps abreast of job-related knowledge and skills
  • Organized: Manages time effectively and maintains an efficient workspace
  • Strong communicator: Exhibits excellent verbal and written communication skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Requirements: The role may require occasional movement within the workspace, sitting for extended periods, and the ability to lift and/or move items weighing up to 10 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.

Work Environment: The noise level in the work environment can vary, and the setting will be dynamic, with interactions among clients, volunteers, and staff.

Project Open Hand provides a comprehensive employee benefits package, which may include medical, dental, and vision coverage, retirement savings plans, and additional wellness resources.

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