Assistant Experience Manager

1 day ago


Los Angeles, California, United States TBHE LA Full time
Job Title: Assistant Experience Manager

At TBHE LA, we're seeking a highly motivated and organized individual to join our team as an Assistant Experience Manager. This role will assist the Experience Manager in the daily operations of running the store, including leading a team of Experience Ambassadors and delivering a great customer experience.

Key Responsibilities:
  • Assist the Experience Manager in maintaining a safe, clean, and organized work environment for employees and customers.
  • Provide leadership, support, and guidance to Experience Ambassadors.
  • Lead the team in the Experience Manager's absence and handle supervisory duties.
  • Work closely with the Experience Manager to lead staff and run the store.
  • Partner with the Manager to handle and resolve customer complaints, questions, or concerns regarding TBHE LA.
  • Assist with re-stocking the Retail Therapy Shop and completing fulfillment orders as needed.
  • Properly open and close the store location.
  • Serve as a liaison between Experience Ambassadors and Managers.
  • Identify ways to improve workplace efficiency and keep Ambassadors engaged and happy.
  • Assist Experience Ambassadors as needed with their primary duties/tasks.
Requirements:
  • High School diploma or equivalent required.
  • At least 1 year of retail experience, leadership experience is a plus.
  • An eagerness to learn, grow, and help lead a team of Experience Ambassadors.
  • Self-motivated with excellent organizational, prioritization, and time management skills.
  • Ability to collaborate with others, function as a leader, and a team player.
  • Be knowledgeable of all things related to TBHE LA, upcoming events, and promotional activities.
  • Great interpersonal, communication, and customer service skills.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
  • Must reside in the Los Angeles area.
  • Must be able to work in the U.S.
  • Must be at least 18 years old.


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