Experience Assistant Manager

6 days ago


Los Angeles, California, United States TBHE LA Full time
Job Title: Assistant Experience Manager

At TBHE LA, we are seeking a highly motivated and organized Assistant Experience Manager to join our team. As a key member of our operations team, you will assist the Experience Manager in the daily operations of running the store, including leading a team of Experience Ambassadors and delivering a great customer experience.

Key Responsibilities:
  • Assist the Experience Manager in maintaining a safe, clean, and organized work environment for employees and customers.
  • Follow all necessary policies and procedures outlined by TBHE LA.
  • Work closely with the Experience Manager to lead staff and run store operations.
  • Partner with the Manager on handling and resolving customer complaints, questions, or concerns regarding TBHE LA.
  • Assist with re-stocking the Retail Therapy Shop and completing fulfillment orders as needed.
  • Properly open and close store location.
  • Serve as liaison between Experience Ambassadors and Managers.
  • Identify ways to improve workplace efficiency and keep Ambassadors engaged and happy.
  • Assist Experience Ambassadors as needed with their primary duties/tasks.
Requirements:
  • High School diploma or equivalent required.
  • At least 1 year of retail experience, leadership experience is a plus.
  • An eagerness to learn, grow, and help lead a team of Experience Ambassadors.
  • Self-motivated. Excellent organizational, prioritization, and time management skills.
  • Ability to collaborate with others, function as a leader and a team player.
  • Be knowledgeable of all things related to TBHE LA, upcoming events, and promotional activities.
  • Great interpersonal, communication, and customer service skills.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
  • Must reside in the Los Angeles area.
  • Must be able to work in the U.S.
  • Must be at least 18 years old.


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