Operations Experience Manager
1 week ago
At Better Talent by Laveer & Co., we're seeking an exceptional Operations Experience Manager to join our team. As a key member of our operations department, you will be responsible for delivering five-star hospitality services to our guests, partners, and employees.
Key Responsibilities:- Oversee and optimize operations department workflow, SOPs, and performance, utilizing KPIs to enhance efficiency and customer experience.
- Elevate guest, owner, and partner experiences through effective communication, customer support, and concierge services.
- Ensure compliance with relevant regulations, standards, and local ordinances related to operations, HR, and customer experience.
- Oversee the HR department, including company culture, events, bonuses, and commissions.
- Manage employee onboarding and offboarding processes, ensuring a smooth transition for new and departing team members.
- Collaborate across departments and roles to provide seamless, efficient, and high-quality experiences for all internal and external stakeholders.
- A college degree is preferred.
- Customer-oriented and driven individual with a strong management background in operations, hospitality, or short-term rentals.
- Experience and understanding of luxury hospitality and lifestyle, with an understanding of property management, trust accounting, and related software.
- Strong management skills, including experience in developing and implementing SOPs and KPIs.
- Solid understanding of HR guidelines and employee management, with excellent interpersonal skills, adaptability to company culture, and a positive, committed work ethic.
- Strong sense of urgency in task management and responsiveness to customer and property needs.
- Proficiency in programs such as PMS & Dispatching Tools, QuickBooks, Google Sheets/Drive, DocuSign, CRM, BambooHR, and Google G Suite and Calendar.
- Starting salary: $85,000 to $120,000 based on experience and achievement.
- Bonus: 15% personal bonus paid every month, subject to management approval and monthly goals.
- Paid time off, including PTO, sick days, and vacation days.
- Mileage reimbursement.
- Phone and Internet reimbursement: a monthly amount of $35.00 for telephone and internet expenses for company business.
- Two days of remote work.
- 401K with a 3% match.
- Health, Dental, and Vision insurance shared costs.
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