Medical Reception Coordinator at SynergenX

1 week ago

Frisco, Texas, United States SynergenX Full time

At SynergenX, we are dedicated to providing tailored health solutions that cater to individual wellness objectives. Our expertise lies in facilitating lifestyle transformations through personalized programs, including hormone therapy for hormonal imbalances, dietary consultations, nutrition guidance, and weight management strategies.

A Front Desk Medical Receptionist, also referred to as a Client Account Specialist, plays a pivotal role in managing the daily account activities of our clientele. This position is essential for fostering customer retention and satisfaction. The ideal candidate will serve as the primary point of contact for patients and visitors, ensuring a welcoming atmosphere while efficiently handling administrative responsibilities. This role demands a blend of interpersonal skills, organizational prowess, and a solid grasp of medical terminology and procedures.

**Key Responsibilities:**

**Patient Engagement:** Warmly welcoming patients, answering phone inquiries, and providing timely information about services. Scheduling appointments and guiding patients to the correct areas within the facility.

**Appointment Management:** Effectively overseeing the appointment calendar to minimize scheduling conflicts and accurately record appointments. This may involve collaboration with healthcare providers and staff to meet patient needs.

**Check-In/Check-Out Duties:** Collecting patient data, verifying insurance details, and ensuring eligibility. Assisting patients with necessary forms and documentation, processing payments, and issuing receipts as required.

**Administrative Assistance:** Conducting various administrative tasks such as filing, data entry, and maintaining patient records in compliance with confidentiality standards. Coordinating referrals and medical record requests as instructed by healthcare professionals.

**Communication Facilitation:** Acting as a liaison between patients, healthcare providers, and staff. Accurately relaying important messages and scheduling updates.

**Issue Resolution:** Professionally addressing patient concerns or complaints and resolving issues promptly. Knowing when to escalate matters to higher-level staff when necessary.

**Multitasking and Prioritization:** Juggling multiple responsibilities in a fast-paced environment while prioritizing urgent matters and maintaining attention to detail.

**Key Skills and Qualifications:**

  1. Exceptional communication and interpersonal skills.
  2. Strong organizational capabilities and meticulous attention to detail.
  3. Proficiency in medical terminology and knowledge of healthcare protocols, including HIPAA.
  4. Ability to maintain composure under pressure.
  5. Customer service-focused approach with an emphasis on patient satisfaction.
  6. Competence in using computer software and electronic medical record systems.
  7. Flexibility and adaptability to changing priorities and schedules.
  8. Proof of high school diploma or GED.
  9. Preferred experience as a medical assistant.
  10. Minimum of 6 months experience in a medical front office reception role.
An enthusiastic Front Desk Medical Receptionist embodies professionalism, efficiency, and empathy in all interactions with patients and visitors. By adeptly managing administrative tasks and delivering outstanding customer service, they enhance the overall experience and operational efficiency of the facility.

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