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Medical Reception Coordinator

2 months ago

Frisco, Texas, United States SynergenX Full time

At SynergenX, we are dedicated to providing tailored health solutions that cater to individual wellness objectives. Our expertise lies in facilitating lifestyle transformations through personalized programs, including hormone therapy for hormonal imbalances, nutritional consultations, and weight management strategies.

A Medical Reception Coordinator, also referred to as a Client Account Specialist, plays a pivotal role in managing the daily account activities of our clientele. This position is integral to fostering customer retention and satisfaction. As the initial point of contact for patients and visitors, the Medical Reception Coordinator is tasked with delivering outstanding customer service while adeptly handling administrative responsibilities. This role demands a blend of interpersonal skills, organizational prowess, and a solid grasp of medical terminology and procedures.

**Primary Responsibilities:**

**Patient Engagement:** Welcoming patients with professionalism and warmth, managing phone inquiries, and providing timely responses to questions. Offering information about our services, coordinating appointment scheduling, and guiding patients to the appropriate areas within our facility.

**Appointment Management:** Effectively overseeing the appointment calendar to minimize scheduling conflicts and ensure accurate appointment records. This may involve collaboration with healthcare providers and staff to meet patient needs.

**Check-In/Check-Out Duties:** Gathering patient information, confirming insurance details, and verifying eligibility. Assisting patients in completing necessary documentation and ensuring all required forms are collected. Processing payments and issuing receipts as required.

**Administrative Assistance:** Executing various administrative tasks such as filing, data entry, and maintaining patient records in accordance with confidentiality standards. Coordinating referrals and managing medical records requests as directed by healthcare professionals.

**Communication Facilitator:** Acting as a liaison between patients, healthcare providers, and staff members. Conveying important messages, scheduling updates, and relaying information accurately and efficiently.

**Issue Resolution:** Addressing patient concerns or complaints with professionalism and resolving issues promptly. Knowing when to escalate matters to higher-level staff when necessary.

**Multitasking and Prioritization:** Handling multiple responsibilities simultaneously in a dynamic environment. Prioritizing urgent matters while maintaining meticulous attention to detail and accuracy in all job aspects.

**Essential Skills and Qualifications:**

  1. Exceptional communication and interpersonal skills.
  2. Strong organizational capabilities and attention to detail.
  3. Proficiency in medical terminology and understanding of healthcare protocols, including HIPAA compliance.
  4. Ability to maintain composure under pressure.
  5. Customer service-oriented approach with a focus on patient satisfaction.
  6. Competence in utilizing computer software and electronic medical records systems.
  7. Flexibility and adaptability to shifting priorities and schedules.
  8. Proof of high school diploma or GED.
  9. Preferred experience as a medical assistant.
  10. Minimum of 6 months experience in a medical front office reception role.
An enthusiastic Medical Reception Coordinator embodies professionalism, efficiency, and empathy in all interactions with patients and visitors. By effectively managing administrative tasks and delivering exceptional customer service, they enhance the overall experience and operational efficiency of the facility.

**Available Clinical Hours:** Flexible scheduling options are available.