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Medical Reception Coordinator

2 months ago


Frisco, Texas, United States SynergenX Full time

At SynergenX, we are dedicated to providing tailored solutions for individual health objectives and requirements.

Our focus is on empowering individuals to transform their lifestyles through personalized programs, including hormone therapy for hormonal imbalances, dietary consultations, nutrition plans, and weight management services.

The role of a Medical Reception Coordinator, also referred to as a Client Account Specialist, involves managing the daily account activities of our clients.

This position is essential for customer retention, acting as the voice of the organization to ensure client satisfaction and engagement.

An enthusiastic and proactive Medical Reception Coordinator is vital for the seamless functioning of a healthcare facility.

As the initial point of contact for patients and visitors, this role demands exceptional customer service while effectively handling administrative responsibilities.

This position requires a blend of interpersonal skills, organizational capabilities, and a solid grasp of medical terminology and processes.

Key Responsibilities:

Patient Engagement:
Welcoming patients with professionalism and warmth, managing phone inquiries, and providing timely responses. Offering information about services, scheduling appointments, and guiding patients to the correct areas within the facility.

Appointment Management:
Efficiently overseeing the appointment calendar to minimize scheduling conflicts and ensure accurate record-keeping. This may involve collaboration with healthcare providers and other staff to meet patient needs.

Check-In/Check-Out Operations:
Gathering patient information, insurance details, and confirming eligibility. Assisting patients in completing necessary forms and ensuring all required documentation is collected. Processing payments and issuing receipts as required.

Administrative Assistance:
Carrying out various administrative duties such as filing, data entry, and maintaining patient records in accordance with confidentiality standards. Coordinating referrals and medical record requests as instructed by healthcare professionals.

Communication Facilitator:
Acting as a liaison between patients, healthcare providers, and other staff members. Conveying important messages, scheduling updates, and relaying information accurately and efficiently.

Issue Resolution:
Addressing patient concerns or complaints with professionalism and resolving issues promptly. Knowing when to escalate matters to higher-level staff when necessary.

Multitasking and Prioritization:
Handling multiple tasks simultaneously in a dynamic environment. Prioritizing urgent matters while maintaining meticulous attention to detail and accuracy in all job aspects.

Essential Skills and Qualifications:

Outstanding communication and interpersonal abilities.
Strong organizational skills and attention to detail. Proficiency in medical terminology and knowledge of healthcare procedures, including HIPAA regulations.
Ability to maintain composure under pressure.
Customer service-oriented approach with a focus on patient satisfaction.
Proficiency in utilizing computer software and electronic medical records systems.
Flexibility and adaptability to changing priorities and schedules.
Proof of high school diploma or GED; medical assistant experience is preferred.

At least 6 months of experience in a medical front office reception role is desirable. An energetic Medical Reception Coordinator embodies professionalism, efficiency, and empathy in all interactions with patients and visitors.

By effectively managing administrative tasks and delivering exceptional customer service, they contribute to a positive experience and the efficient operation of the facility.


Available Clinical Hours:

M 8-5, T 8-7 W 8-1, Th 7-5 F 8-5 and 2-3 Saturdays (8am-12pm) a month, When working a Saturday you have a weekday off.

Benefits included