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Hospitality Services Coordinator

2 months ago

Frisco, Texas, United States Compass Group Careers Full time
Job Overview

The Workplace Services Ambassador plays a crucial role in fostering a friendly, inviting, and professional environment for all visitors, executives, and team members. This position is essential for managing and overseeing public spaces, serving as the primary contact for reception and executive offices.

Key Responsibilities
  • Deliver exceptional internal and external customer service.
  • Restock supplies in offices, kitchens, and pantries as needed.
  • Prepare and organize conference rooms for meetings, ensuring an inviting setup.
  • Maintain cleanliness and order in all common areas, including regular trash removal.
  • Report maintenance issues promptly and accurately.
  • Welcome visitors warmly, maintaining eye contact and a friendly demeanor throughout interactions.
  • Provide knowledgeable information about the office, surrounding areas, and local amenities.
  • Coordinate luggage drop-off and pick-up efficiently.
  • Ensure the cleanliness of workspaces, lobbies, and kitchen areas.
  • Facilitate basic office equipment repairs and maintenance.
  • Adhere to security, fire, health, and safety protocols.
  • Offer first-line support for basic office technology issues.
  • Provide general administrative assistance as required.
  • Interface with vendors to ensure seamless service delivery.
  • Anticipate customer needs and respond to inquiries effectively.
  • Maintain open communication with team members regarding business activities and updates.
  • Conduct daily walkthroughs to ensure operational readiness.
  • Complete additional tasks as assigned.
Essential Competencies
  • A genuine commitment to hospitality and the Platinum Service Standard.
  • Ability to thrive under pressure while engaging with visitors in a public setting.
  • Strong multitasking skills and the ability to prioritize effectively.
  • Excellent listening and verbal communication abilities.
  • Basic computer proficiency and familiarity with office technology.
  • Dependable and dedicated to achieving operational excellence.
  • Discreet and ethical, maintaining confidentiality at all times.
  • A professional demeanor with a proactive approach to responsibilities.
  • Two to three years of experience in client service, housekeeping, or related roles in hospitality or corporate settings.
  • Physical capability to lift and move conference furniture up to 50 lbs.

Join our team at Compass Group and experience a workplace where your contributions are valued and recognized.