Customer Service Representative

3 weeks ago

Bridgton, Maine, United States Hannaford Supermarkets Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate at Hannaford Supermarkets. As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and upholding the highest standards of quality and safety.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Observe and follow all company policies and procedures, maintaining a clean and safe store environment.
  • Assist with daily tasks, including cleaning check-stands, sweeping floors, and maintaining a neat and organized store appearance.
  • Support special projects and perform other functions as assigned by supervision, working within our company's management planning (MPP) guidelines to maintain productivity.
  • Treat all associates with fairness, dignity, and respect, promoting a positive and inclusive work environment.
Requirements
  • Effective communication and customer service skills, with the ability to work in a fast-paced environment.
  • Meet minimum age requirements to perform specific job functions.
  • Willingness to learn multiple tasks and adapt to changing situations.
  • Demonstrated ability to perform the technical requirements of the job, with or without reasonable accommodations.
Physical Requirements
  • Perform frequent to continuous repetitive fingering, grasping, reaching, and hand/arm motions while standing the majority of the shift.
  • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion.
  • Push or pull up to 75 pounds on occasion.
  • Work in and out of inclement weather when necessary.
Preferred Requirements
  • Greet all customers and provide them with prompt courteous service and assistance.
  • Bag or package merchandise according to established company policies and procedures.
  • Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
What We Offer

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth, and related conditions), age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.

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