Patient Services Representative

3 weeks ago

Bridgton, Maine, United States Central Maine Medical Center Full time
About the Role

Central Maine Medical Center is seeking a highly skilled Patient Services Representative to join our team. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive exceptional care and service.

Key Responsibilities
  • Pre-Registration and Registration: Verify patient demographic data, obtain signatures on required forms, and collect payments and balances on accounts.
  • Scheduling and Coordination: Utilize centralized scheduling systems to schedule appointments, verify and update patient demographic information, and transfer patients to registration for updates.
  • Customer Service: Engage patients using exceptional customer service practices, respond to patient inquiries, and resolve any issues that may arise.
  • Communication: Communicate effectively with patients, staff, and physicians using multiple advanced communication tools, including phone, email, and online chat.
  • Administrative Tasks: Maintain private physician office charts, copy, file, and scan insurance cards as indicated by procedure, and complete daily reconciliation of cash, appointments, and charges.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare-related field.
  • Skills: Demonstrated proficiency with data entry/keyboarding, excellent communication and customer service skills, and ability to work in a fast-paced environment.
About Central Maine Medical Center

Central Maine Medical Center is an integrated healthcare delivery system serving 400,000 people living in central, western, and Midcoast Maine. We are committed to delivering exceptional care and experiences for our community and for each other every day.

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