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Junior Client Support Specialist
2 months ago
Become a vital part of Mercurial, Inc. as we strive to deliver outstanding client support and foster growth for our partners. We are in search of Client Support Specialists who are collaborative, enthusiastic about relationship-building, and dedicated to assisting our clientele.
Key Responsibilities:
- Establish and nurture robust relationships with clients and customers to enhance sales and brand visibility.
- Address and resolve client inquiries and challenges, ensuring a high level of client satisfaction.
- Leverage product expertise to aid sales initiatives and attract new clients.
- Deliver tailored purchasing experiences and exemplary customer service to clients.
- Partner with the sales team to uncover opportunities that drive revenue growth.
- Collaborate with fellow Client Support Specialists and Sales team members to meet sales objectives.
Ideal Candidate Profile:
- High School Diploma or equivalent certification is mandatory.
- 1-3 years of experience in Customer Service, Sales, Hospitality, Marketing, or related sectors is preferred.
- People-centric, with a strong commitment to cultivating and maintaining relationships.
- Engaging and approachable, fostering positive interactions with colleagues.
- Results-oriented and self-driven, consistently enhancing interpersonal abilities.
- Exemplary active listening skills and a genuine empathy for client issues.
- Proactive and solution-focused, adept at navigating challenges.
Note: This role requires regular travel to our office location. Only local candidates or those willing to relocate within a short timeframe will be considered.
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