Software Application Inventory Supervisor

2 weeks ago

Chicago, Illinois, United States HUB International Full time

ABOUT HUB INTERNATIONAL
At HUB International, we pride ourselves on being a collective of innovators. Our mission is to empower our clients by safeguarding businesses and individuals within our communities. We assist organizations in assessing their risks and crafting tailored solutions to meet their unique needs. We also prioritize the empowerment of our employees.

As a global entity, we provide our workforce with resources in both technology and industry knowledge while preserving the local essence of our offices.

Our organizational structure allows teams to maintain their distinct regional culture while benefiting from the support and resources of our corporate centers of excellence.


HUB stands as the 5th largest global broker in insurance and employee benefits, offering a comprehensive range of products and services including property, casualty, risk management, life and health, employee benefits, investment, and wealth management.

With a workforce exceeding 17,000 across more than 550 offices in North America, HUB has experienced significant growth, partly due to our leading success in mergers and acquisitions.


POSITION OVERVIEW:


The Software Application Inventory Supervisor is pivotal to HUB's Technology and Operations strategy, responsible for developing and sustaining a thorough inventory of all software applications utilized throughout the organization. This role ensures that all essential information regarding applications is documented, accessible, and current to facilitate effective management and informed decision-making.


Located within the Operations, Strategy, and Planning division at HUB, the Software Application Inventory Supervisor will collaborate closely with our ServiceNow CMDB Administrator, Application Owners, Application Administrators, Technology and Service Owners, InfoSecurity Leaders, Vendor Managers, Project Managers, Data and Reporting Analysts, Business Analysts, Knowledge Managers, Business Partners, and Financial Analysts to ensure that applications across the organization are profiled, curated, managed, supported, and communicated effectively.

This role necessitates daily engagement with personnel, processes, and technology to uphold inventory expectations to a high standard.

KEY RESPONSIBILITIES:
1. Develop and maintain a comprehensive inventory of all software applications deployed across the organization.


2. Establish policies and procedures for application inventory management, including data entry standards, change management processes, access controls, audit procedures, and operational metrics.

3. Collaborate to define the necessary attributes required for the Application Inventory to meet stakeholder needs and expectations.


4. Partner with the CMDB Administrator to implement and manage the components of the ServiceNow Configuration Management Database (CMDB) to store and maintain application asset data.


5. Co-create and maintain the data collection processes required to gather and document application attributes in support of dynamic application profile demands.


6. Ensure accuracy and completeness of application inventory through regular audits and updates, automating data updates where feasible to minimize manual effort.


7. Integrate the Inventory with other IT processes such as incident management, change management, knowledge management, and asset management for consistency and efficiency.

8. Coordinate integration activities with endpoint management tools and other sources of application information.


9. Steward the communications and activities required of Application Owners and Application Administrators to maintain quality data and compliance with policies, standards, and guidelines.


10. Develop reporting mechanisms for stakeholders to engage with application profiles as needed.


11. Provide reporting and analytics on application usage, compliance, and optimization to support decision-making and strategic planning.


12. Collaborate with IT teams and business units to provide insights and identify opportunities for optimization, consolidation, or retirement of applications.


13. Emphasize understanding of application usage at HUB to recommend consolidation, optimization, and reduction of financial expenditures and licensing utilization.

14. Collaborate with security teams to ensure HUB applications meet minimum standards and compliance objectives.

15. Establish a feedback loop with stakeholders to continuously enhance the inventory management process.

16. Adapt the application inventory and CMDB to align with evolving organizational needs and technological changes.


17. Stay informed about industry best practices, trends, and technologies related to application asset management and effective use of CMDB systems.


18. Act as a subject matter expert and provide guidance and training to stakeholders on application asset management practices and tools.


QUALIFICATIONS:
Demonstrate the ability to undertake the above responsibilities.

Organized, process-oriented thinker who is motivated by creating and maintaining resources in service of multiple stakeholders.

Effective communication skills with the ability to collaborate and build relationships across various organizational levels.

Excellent analytical and data mining skills, capable of making compelling, data-driven arguments.

Experience with automated discovery tools and software asset management (SAM) practices.

Knowledge of ITIL, ITAM, ITSM, APM processes.

Familiarity with cloud computing technologies and their impact on application management.

Experience working with third-party providers to effectively manage applications.

EDUCATION AND EXPERIENCE:
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

Proven experience (3 years) in application asset management, configuration management, or related IT management roles.

Strong understanding of software licensing models, application lifecycles, and IT asset management principles.

Experience with CMDB systems (e.g., ServiceNow, BMC Helix, iTop) and proficiency in data management and reporting.

Project management skills to coordinate inventory initiatives and drive process improvements.

ServiceNow capabilities and use are a plus.

Certification in IT Service Management (e.g., ITIL Foundation) or asset management-related certifications is a plus.

JOIN OUR TEAM


Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client-focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.


HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity, and commissions for some positions.

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