IT Support Specialist
4 weeks ago
Wisconsin Community Services, Inc. is seeking a skilled IT Help Desk Technician to provide exceptional end-user support and technical assistance to our team. As a key member of our IT department, you will be responsible for troubleshooting and resolving technology issues, managing caseloads, and communicating effectively with colleagues and stakeholders.
Key Responsibilities:
• Troubleshoot and resolve technology issues for end-users
• Manage a wide variety of tickets, including those with short and extended resolution times
• Communicate clearly and effectively with colleagues and stakeholders
• Manage caseloads and report on progress as needed
• Monitor key issues and recommend procedure modifications or improvements
• Remain current on support changes and share knowledge with the team
Requirements:
• Minimum of 2-year technical degree in Information Technology or related field OR 2 years' experience
• Excellent customer service and technical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to multitask
• Excellent verbal and written communication skills
Working Conditions:
• Workload includes a combination of deskwork and physical labor throughout the agency facilities
• Travel to other WCS locations within southeast Wisconsin is required
• After-hours support is sometimes required
Physical Demands:
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public
• Some tasks will require manual lifting of computer and network gear weighing up to 50 pounds as well as maneuvering under desks for cable management
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