Lead Business Analyst, PLM Specifications

2 weeks ago

Orrville, Ohio, United States The J. M. Smucker Company Full time

Your Opportunity as a Business Analysis Lead

The J.M. Smucker Company's Information Services, Transformation & Portfolio (ITP) department enables people, process, and technology solutions for capabilities that help our business perform, transform, and grow. As a Business Analysis Lead, you will serve as a subject matter expert, key partner, and relationship manager for the Commercial business function, specifically including Quality, Operations, R&D, and Co-Packaging business areas. This role requires in-depth knowledge of the business and business analysis, including the ability to translate needs, pain points, and requirements related to business processes and systems into proposed projects and actionable specifications that can be understood by solution delivery teams.

Key Responsibilities:

  • Serve as the subject matter expert and/or liaison from the Specification Management/PLM Center of Excellence to the business areas of Quality Compliance, Plant Quality, Packaging, and Co-Packaging.
  • Build positive, trusting relationships with business customers and develop a deep understanding of how they operate and what they need.
  • Foster strong, collaborative relationships with internal team members and vendors in helping to address business priorities.
  • Understand the process, systems, and data landscape in the business areas, including security and compliance needs.

Project Management and Delivery:

  • Support business areas with new project generation/continuous improvement work while constructively challenging ROI, priority, and connection to business and technical roadmaps.
  • Consult with subject matter experts to document existing process and business capabilities, research best practices, and propose future process in the spirit of continuous improvement.
  • Define requirements based on translation of business needs and gaps collaboratively with stakeholders, leading to solution design.
  • Contribute to software vendor evaluation and selection activities.
  • Create and/or influence deliverables such as project plans, business process flows, change impacts, solution requirements, test plans, cutover plans, and support plans.
  • Collaborate with delivery teams on solution design, identifying appropriate actions based on guidelines and acting as a champion to ensure delivered solutions meet the intended design.
  • Identify ongoing support needs and ensure proper transition to steady state.
  • Incorporate risk management into project activities and model best practices regarding audit and security controls.

Requirements:

  • 5+ years of relevant work experience with either a Bachelor's degree in a related field or specialized training (including on-the-job).
  • Experience working directly with business customers within, but not limited to, Quality Compliance, Plant Quality, Packaging, and Co-Packaging areas.
  • Experience with Software-as-a-Service (SaaS) implementations within an integrated enterprise environment.
  • Experience leading project activities with a strong understanding of project management methodology and software delivery life cycle (SDLC).
  • Effective communicator and facilitator, with ability to lead efficient meetings with varied audiences (leadership, vendors, etc.).

Additional Skills and Experience:

  • Experience implementing or supporting PLM or other enterprise-level software.
  • Professional certification and/or experience leading professional development activities in business analysis, change management, or project management.
  • Familiarity with data integration methods and data conversion activities. Experience creating requirements and design documentation pertaining to data integration or conversion.
  • Experience in the Consumer Packaged Goods (CPG) industry.
  • Willingness to learn system configuration.

About The J.M. Smucker Company:

We are a leading manufacturer and marketer of consumer food and beverage products. Our company is built on a strong foundation of values, including a commitment to quality, innovation, and customer satisfaction. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and employee stock purchase program.

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information]. We are an equal opportunity employer and welcome applications from diverse candidates.

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