Patient Experience Liaison
2 weeks ago
We are committed to providing extraordinary healthcare to our patients and their families. Our team of dedicated professionals is passionate about delivering exceptional service and care.
As a Patient Experience Advisor, you will play a critical role in ensuring that our patients receive the highest level of care and service. You will serve as a central resource for information concerning patients' rights and responsibilities, advance directives, and ethical issues.
Key Responsibilities• Serve as a liaison between patients, families, and healthcare teams to resolve concerns and issues
• Investigate and resolve patient grievances concerning the quality of care and service
• Lead efforts to collect, analyze, and evaluate patient concerns
• Provide leadership and consultation to committees and departments that affect patient needs and rights
• Refers patients/families to appropriate services and resources
• Provides leadership role in the inclusion of the patient/family experience
• Is an integral part of the decision-making process across the health system regarding patient experiences
• Leads patient and family meetings
• Serves as subject matter expert in Service Recovery
• Information Resource
5 years of customer service, hospital experience preferred. High School Diploma or Equivalent required, Bachelor's Degree preferred.
Skills and QualitiesAnalytical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, data management, excellent communication/good listening, professional manner, respectful, service commitment to customers, self-starter requiring limited supervision. Ability to work in a fast-paced environment.
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