Customer Service Associate

4 days ago


Waltham, Massachusetts, United States Evolv Technology Full time
Job Summary:
We're seeking a highly skilled Technical Support Associate to join our team at Evolv Technology. In this role, you'll provide expert technical support to customers and partners, utilizing your knowledge of computer systems, software, and hardware to troubleshoot problems and deliver exceptional service. Our innovative security solutions are designed to make public spaces safer, and we're looking for someone who shares our passion for innovation and customer satisfaction.

About the Company:
Evolv Technology is a leading provider of security solutions, dedicated to creating safer public spaces through innovative technology. Our team is passionate about delivering exceptional service and building strong relationships with our clients. We're committed to ongoing learning and development, offering opportunities for growth and professional advancement.

Key Responsibilities:
* Respond to customer inquiries via phone, email, or chat
* Troubleshoot technical issues using diagnostic tools and techniques
* Collaborate with cross-functional teams to resolve complex issues
* Develop and maintain comprehensive documentation of technical issues and resolutions

Requirements:
* 1+ year of experience in a technical support role
* Strong understanding of computer systems, software, and hardware
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Familiarity with industry-standard diagnostic tools and platforms

What We Offer:
* Competitive salary: $25-$30 per hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* Flexible work environment, with opportunities for remote work
* Ongoing training and development opportunities to enhance your skills and career

Location:
The role is based in Waltham, Massachusetts, with potential flexibility for remote work depending on individual performance.

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