Experienced Customer Service Manager Wanted for Museum Position

7 days ago


Waltham, Massachusetts, United States Brandeis University Full time
About the Role

We are seeking a highly skilled Visitor Services Manager to join our team at Brandeis University's Rose Art Museum. This is a unique opportunity to work in a dynamic environment, enhancing the museum experience for visitors while maintaining a safe and secure environment.

Job Summary

The successful candidate will be responsible for managing the Visitor Services team, advising the museum team on standards and staffing, and providing core training to the VS team on daily operations and security protocols. Key responsibilities include visitor engagement, security and facility management, and operations such as preparing the Gallery Attendant schedule and monitoring daily opening and closing procedures.

Responsibilities
  • Leadership: Manage the Visitor Services team to ensure the highest standards of customer service and visitor satisfaction as well as safety and security.
  • Visitor Engagement: Advocate for visitor needs, perspective, and experience; gather and disseminate accurate information to visitors on museum exhibitions, programs, events, tours, and services.
  • Security and Facility: Act as liaison between Museum and Brandeis Public Safety in all security matters; monitor video surveillance system and ensure proper functioning; control building card access for all staff in cooperation with Brandeis Public Safety.
  • Operations: Prepare Gallery Attendant schedule, monitor daily opening and closing procedures, and assist with maintaining and updating visitor registration system.
Requirements
  • 5-8 years of work experience, ideally with at least 3 years customer service or retail experience.
  • 3-5 years of supervisory / management experience.
  • BA required (work experience may be a substitute) in arts, business, communications, hospitality, or related fields.
  • Knowledge of point-of-sale systems required; knowledge of museum field/services and security preferred.
  • Primarily office environment; must be able to stand or sit for long periods while maintaining alertness and be able to lift up to 30 lbs.
Salary and Benefits

Estimated salary: $65,000 - $80,000 per year, depending on experience.

Brandeis University offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.



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