Customer Support Associate Lead

5 days ago


Waltham, Massachusetts, United States Evolv Technologies Holdings, Inc. Full time
About the Opportunity

We are excited to offer a competitive salary range of $48,000 - $60,000 per annum, based on location and experience, for this Technical Support Associate position.

Key Responsibilities
  • Assist customers with technical queries and resolve issues promptly and professionally
  • Participate in regular training sessions to stay up-to-date with Evolv Express and other product developments
  • Develop and maintain relationships with customers to ensure their needs are met and exceeded
  • Contribute to the development of knowledge base articles and other documentation to support customer self-service
What We Offer
  • A dynamic and supportive work environment with opportunities for professional growth and development
  • A competitive salary range and benefits package, including medical, dental, and vision insurance, flexible spending accounts, and a 401(k) plan
  • The chance to work with innovative security technology and make a real impact in public spaces


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