Customer Service Representative

7 days ago


Waltham, Massachusetts, United States Beacon Hill Full time
About the Role

We are seeking a Customer Service Representative to join our team in Waltham, MA. This is a mainly remote position with the requirement of going onsite a few days per year.

Responsibilities
  • Handle and carefully respond to all inbound and outbound customer inquiries
  • Provide excellent customer service through active listening and empathetic communication
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive, patient, and understanding
  • Appropriately communicate with customers regarding their concerns and needs
Requirements
  • 1+ years of experience in a call center environment
  • High School Diploma is required, an Associate's degree is preferred
  • Proven problem-solving skills along with excellent communication skills
  • Ability to interact with various types of customers
What We Offer

This is a temporary opportunity with high-potential to go permanently. Our client offers a great work environment with the opportunity to grow. As a valued member of our team, you will have access to training and development opportunities to enhance your skills and career.

Compensation

The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. Benefits include health insurance, paid time off, and a 401(k) plan.



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