Customer Service Representative
7 days ago
We are seeking a Customer Service Representative to join our team in Waltham, MA. This is a mainly remote position with the requirement of going onsite a few days per year.
Responsibilities- Handle and carefully respond to all inbound and outbound customer inquiries
- Provide excellent customer service through active listening and empathetic communication
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive, patient, and understanding
- Appropriately communicate with customers regarding their concerns and needs
- 1+ years of experience in a call center environment
- High School Diploma is required, an Associate's degree is preferred
- Proven problem-solving skills along with excellent communication skills
- Ability to interact with various types of customers
This is a temporary opportunity with high-potential to go permanently. Our client offers a great work environment with the opportunity to grow. As a valued member of our team, you will have access to training and development opportunities to enhance your skills and career.
CompensationThe estimated salary for this role is $40,000 - $60,000 per year, depending on experience. Benefits include health insurance, paid time off, and a 401(k) plan.
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