Customer Service Specialist

4 days ago


Waltham, Massachusetts, United States Pro Tool & Supply, Inc. Full time

We are seeking a Customer Service Specialist to join our team at Pro Tool & Supply, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, processing sales and rental transactions, and ensuring that all customers have a positive experience with our company.

About the Role

This is a fantastic opportunity to work in a fast-paced environment where no two days are ever the same. You will be working closely with customers, responding to their inquiries, and resolving any issues they may have. Your primary goal will be to ensure that every customer leaves our store feeling satisfied and valued.

The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to multitask and prioritize tasks effectively. You should also be comfortable using technology, such as point-of-sale systems, and have basic knowledge of Microsoft Office.

In terms of salary, we offer a competitive annual salary of $42,000, which includes a comprehensive benefits package, including health, dental, 401(k), profit sharing, short and long-term disability, personal time, and life insurance.

Responsibilities
  • Provide exceptional customer service, responding to customer inquiries, and resolving any issues that may arise.
  • Process sales and rental transactions, ensuring accuracy and efficiency.
  • Work collaboratively with colleagues to achieve sales targets and provide support when needed.
  • Maintain a clean and organized workspace, adhering to health and safety standards.

We are committed to creating a positive and inclusive work environment where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you



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