Technical Support Associate Specialist
6 days ago
Evolv Technologies Holdings, Inc. is a leader in innovative security technology solutions.
This role offers an exciting opportunity to join our team and contribute to making public spaces safer.
Salary$24/hour, plus the possibility of overtime pay for hours worked beyond 40 per week.
Job DescriptionWe are seeking a Technical Support Associate Specialist to provide exceptional support to customers, partners, and field service engineers.
The successful candidate will act as a trusted advisor in Evolv's technology, helping to keep people safe in various settings, including schools, hospitals, stadiums, and more.
You will be working with cutting-edge data analytics portals and weapon detection systems, such as Evolv Express.
Your primary responsibilities will include interacting with customers, providing technical expertise, and resolving issues promptly.
In addition to your technical skills, you will also need to possess excellent communication and collaboration abilities, with a focus on building trust-based relationships with customers.
Required Skills and QualificationsTo be successful in this role, you will need:
- Excellent technical knowledge, with a strong understanding of troubleshooting practices and techniques.
- Experience with service platforms, such as Service Cloud or similar tools.
- Strong diagnostic and problem-solving skills, with the ability to identify and resolve complex technical issues.
- Effective communication and collaboration skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- A customer-centric approach, with a focus on providing exceptional support and anticipating customer needs.
We offer a comprehensive benefits package, including:
- Equity as part of your total compensation package.
- A flexible work environment.
- Medical, dental, and vision insurance.
- Flexible Spending Accounts (FSA).
- A 401(k) plan, with a 2% company match.
- Unlimited vacation policy.
- $300 per quarter for perks and benefits that matter most to you.
- Tuition reimbursement to support your ongoing learning and development.
Evolv Technologies Holdings, Inc. is an Equal Opportunity Employer, committed to diversity and inclusion.
We welcome applicants from diverse backgrounds and perspectives and strive to create an inclusive and accessible experience for all job seekers, including individuals with disabilities.
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