Field Support Representative II

2 weeks ago


Watertown, Massachusetts, United States Canon USA & Affiliates Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative II to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.

Key Responsibilities
  • Customer Service: Ensure total customer satisfaction through proactive problem identification and resolution, and build strong relationships with internal and external customers.
  • Mail and Packages: Receive, sort, and deliver incoming mail and packages, and prepare outgoing mail and packages according to postal regulations.
  • Administrative Support: Provide administrative support, including answering phones, taking messages, and greeting visitors, as well as performing tasks such as copying, faxing, and scanning.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-3 years of experience working in a mailroom or professional office environment.
  • Skills: Basic knowledge of metering, weighting, logging, and other shipping procedures, as well as basic computer skills.
What We Offer

We offer a competitive salary and benefits package, as well as comprehensive training and development programs to help you advance in your career. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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