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Customer Support Representative II
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative II at Evident Scientific. As a key contact and liaison for customers, you will play a vital role in ensuring their total satisfaction.
Key Responsibilities- Customer Service: Provide professional phone support to customers, responding to their inquiries and resolving issues in a timely and courteous manner.
- Order Processing: Process transactions with high accuracy, including sales orders and customer requests.
- Internal Collaboration: Coordinate with internal departments to ensure timely delivery of customer orders and information.
- Process Improvement: Identify opportunities to improve our workflow and provide better service to our customers.
- CRM Maintenance: Maintain accurate information in our CRM system.
- Issue Resolution: Follow up on all transactions to ensure customer requests are fulfilled in a timely manner.
- Team Performance: Meet personal and customer service team KPIs on a daily, weekly, and monthly basis.
- Education: High school diploma or GED equivalent required.
- Experience: 3-5 years in a business environment, with previous customer service experience preferred.
- Skills: Excellent customer service skills, ability to multitask, organize, and prioritize tasks, familiarity with CRM systems, and strong knowledge of Microsoft Outlook applications.
Evident Scientific is a leading manufacturer of optical and digital microscope systems for life science solutions. We are passionate about creating solutions that make people's lives healthier, safer, and more fulfilling. Our company values diversity and inclusion, and we are committed to extending equal employment and advancement opportunities to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex, gender, gender identity and expression, sexual orientation, marital status, disability, or any other characteristic protected by applicable federal, state, or local law.
