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Administrative Support Specialist

2 months ago

Watertown, Massachusetts, United States Canon U.S.A., Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative II to join our team at Canon U.S.A., Inc. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities
  • Provide total customer satisfaction through proactive problem identification and resolution
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and time frames
  • Wrap, seal, weigh, affix postage, and dispatch all outgoing mail and packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches and package and process outgoing overnight items
  • Log and deliver incoming overnight packages within established time frames
  • Organize and distribute supplies to clients, verify and log orders upon delivery, and monitor inventory of copy supplies
  • Handle items for distribution to clients, estimate runtime on photocopy jobs, and produce bound copies of work when requested
  • Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs of incoming and outgoing facsimiles
  • Perform other administrative duties as needed, including inserting, copying, and photocopying
Requirements
  • High school diploma or equivalent
  • 1-3 years' experience working in a mailroom or professional office environment
  • Basic knowledge of metering, weighting, logging, and other shipping procedures
  • Basic computer skills required
  • Able to perform routine and some more complex functions of various equipment and systems
  • Excellent customer service, professional attitude, and appearance are a must
  • Ability to work overtime and meet deadlines
What We Offer
  • Competitive pay and benefits
  • Comprehensive training and development programs
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide