Field Support Representative II

1 day ago


Watertown, Massachusetts, United States Canon USA & Affiliates Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Support Representative II to join our team. As a Field Support Representative II, you will be responsible for providing administrative support and mailroom services to our clients.

Key Responsibilities
  • Provide exceptional customer service and ensure total customer satisfaction through proactive problem identification and resolution.
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames.
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled.
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
  • Log and deliver incoming overnight packages within established time frames.
  • Organize and distribute supplies to clients, verify and log orders upon delivery, and monitor inventory of copy supplies.
  • Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs of incoming and outgoing facsimiles.
  • Perform other administrative duties as needed, including inserting, copying, and photocopying.
Requirements
  • High school diploma or equivalent.
  • 1-3 years' experience working in a mailroom or professional office environment.
  • Basic knowledge of metering, weighting, logging, and other shipping procedures.
  • Basic computer skills required.
  • Able to perform routine and some more complex functions of various equipment and systems with general direction.
  • Excellent customer service, professional attitude, and appearance are a must.
  • Ability to work overtime and meet deadlines.
What We Offer

We offer competitive pay and benefits, comprehensive training and development programs, and a company focused on creating a positive work and client environment.



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