Field Support Representative II
1 day ago
We are seeking a highly organized and detail-oriented Field Support Representative II to join our team. As a Field Support Representative II, you will be responsible for providing administrative support and mailroom services to our clients.
Key Responsibilities- Provide exceptional customer service and ensure total customer satisfaction through proactive problem identification and resolution.
- Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames.
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled.
- Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
- Log and deliver incoming overnight packages within established time frames.
- Organize and distribute supplies to clients, verify and log orders upon delivery, and monitor inventory of copy supplies.
- Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs of incoming and outgoing facsimiles.
- Perform other administrative duties as needed, including inserting, copying, and photocopying.
- High school diploma or equivalent.
- 1-3 years' experience working in a mailroom or professional office environment.
- Basic knowledge of metering, weighting, logging, and other shipping procedures.
- Basic computer skills required.
- Able to perform routine and some more complex functions of various equipment and systems with general direction.
- Excellent customer service, professional attitude, and appearance are a must.
- Ability to work overtime and meet deadlines.
We offer competitive pay and benefits, comprehensive training and development programs, and a company focused on creating a positive work and client environment.
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