Employee Assistance Program Coordinator

3 days ago


Phoenix, Arizona, United States Arizona Department of Public Safety Full time
Job Summary

We are seeking a highly skilled and experienced Employee Assistance Program (EAP) Coordinator to join our team at the Arizona Department of Public Safety. The successful candidate will be responsible for coordinating the EAP, which provides a range of referral services and support to Department employees and their families.

Key Responsibilities
  • Coordinate the EAP, including developing criteria for selecting employees as CISM/Peer Support members and monitoring their service delivery.
  • Ensure statewide CISM/Peer Support coverage, including scheduling defusing, debriefings, and referral services as needed.
  • Deploy CISM/Peer Support members on an as-needed basis, coordinating with command leadership at critical incident sites.
  • Seek feedback and guidance from management and employees to improve the quality of the program.
  • Provide and maintain referral information for psychological services and participate in contract design and evaluation.
  • Coordinate the quality control of the Chaplaincy program and develop and maintain databases, reports, and records to track utilization and provide executive-level business reports.
  • Makes presentations to agency management on utilization and trends in EAP services and coordinates the design, implementation, and delivery of related training programs.
  • Coordinates with and serves as a liaison to other bureaus, divisions, and organizations to ensure close coordination on quality service delivery.
  • Serves as a lead or agency representative on issues related to EAP and composes reports and written material related to the program as requested.
Requirements
  • Bachelor's degree in counseling, theology, sociology, psychology, or a related field.
  • Four years of professional experience in law enforcement with experience or training in CISM/Peer Support and/or Victim Assistance service delivery.
  • Must possess and maintain an Arizona driver's license by the date of hire.
  • May be subject to call-outs and required to work extended or irregular hours.
  • Must be able to travel statewide, with occasional overnight stays, to perform certain work functions.
  • Must obtain CISM certification from the International Critical Incident Stress Foundation, Inc. within one year of employment and maintain an 8-hour annual training requirement.
Working Conditions/Physical Requirements

Office and/or field settings requiring sitting, standing, phone, and computer use; driving, high stress.

Additional Requirements

Must pass a background investigation.



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