Employee Assistance Program Coordinator

2 days ago

Phoenix, Arizona, United States Arizona Department of Public Safety Full time
Job Title: Employee Assistance Program Coordinator

Join the Arizona Department of Public Safety as an Employee Assistance Program Coordinator and play a vital role in supporting the well-being of our employees and their families.

Job Summary:

The Employee Assistance Program (EAP) Coordinator will be responsible for coordinating the EAP, which provides a variety of referral services and assistance to Department employees and their families. The successful candidate will have administrative oversight over maintaining a cadre of resources for service in the areas of peer support, individual counseling, trauma survival programs, family issues, alcohol and substance abuse, domestic violence, victim assistance, mental health services, financial counseling referrals, disabled officers support network, support mobilization during crisis events, long-term support coordination, and coordination of training related to all services identified.

Key Responsibilities:
  1. Coordinates a cadre of personnel, including developing criteria and selecting employees as CISM/Peer Support members and monitoring their service delivery for effectiveness.
  2. Ensures statewide CISM/Peer Support coverage at or near all DPS geographic locations, which may include scheduling CISM group or individual defusing, debriefings, or referral services for assistance.
  3. Deploys CISM/Peer Support members on an as-needed basis, closely coordinating with command leadership at critical incident sites in accordance with appropriate police procedures.
  4. Seeks feedback, direction, and guidance from management and employees regarding the quality of the program and recommends and/or implements new procedures.
  5. Provides and maintains referral information for psychological services and may participate in contract design and evaluation for such purposes.
  6. Coordinates the quality control of the Chaplaincy program.
  7. Develops and maintains databases, reports, records, trend analyses, survey data, and other information retrieved from a variety of sources to track and analyze utilization and to provide executive-level business reports, plans, and budget/cost analysis for Human Resources planning purposes.
  8. Makes presentations to agency management relative to utilization and trends in EAP services.
  9. Coordinates the design, implementation, and delivery of related training programs, including Family Day, which provide family members with insight into the profession of law enforcement and the related stressors.
  10. Coordinates with and serves as a liaison to other bureaus, divisions, and organizations, such as the 100 Club, the various Victim Assistance offices, and the Family Support Organization to ensure close coordination on quality service delivery.
  11. Serves as a Lead or Agency representative on issues related to EAP.
  12. Composes a variety of reports and written material related to the program as requested by the Bureau Manager, division, or agency management.
  13. Assists with and conducts program audits, makes inspections, and assists in the development of improvement plans as appropriate based on findings.
  14. Maintains current knowledge of all statutes, laws, rules (including HIPAA guidelines), regulations, orders, policies, and procedures governing employee assistance programs to ensure appropriate application when conducting research for reports and inquiries.
  15. Assists with the interpretation and development of Department-related rules, regulations, policy, and procedures related to the program and maintains appropriate confidentiality.
  16. May participate as a member of the Threat Assessment Team, as directed or assigned.
Requirements:

The successful candidate will possess a Bachelor's degree from an accredited college or university in counseling, theology, sociology, psychology, or a related field, and four (4) years of professional experience in law enforcement with experience or training in CISM/Peer Support and/or Victim Assistance service delivery. An equivalent combination of education and/or experience that meets the minimum qualifications may be substituted.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with employees, management, and external stakeholders. They will also possess strong analytical and problem-solving skills, with the ability to maintain confidentiality and handle sensitive information.

The Arizona Department of Public Safety offers a competitive salary and benefits package, including a comprehensive health insurance plan, retirement plan, and paid time off. The successful candidate will also have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about making a difference in the lives of others.

If you are a motivated and dedicated individual who is passionate about supporting the well-being of others, we encourage you to apply for this exciting opportunity.

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