Technology Support Engineer

2 weeks ago


New York, New York, United States Madison Realty Capital Full time

Position Overview:

We are seeking a skilled Information Technology Engineer to join our team at Madison Realty Capital. The ideal candidate will have a robust background in IT, with a focus on development, server management, or user support. This role involves not only assisting users but also contributing to the enhancement of our Azure Cloud infrastructure and overseeing both Cloud and On-Premises systems.

Key Qualifications:

  • Experience: A minimum of 5 years in Information Technology, preferably in a client-facing environment such as finance or legal.
  • Education: A Bachelor’s degree in Management Information Systems, Computer Science, Cybersecurity, or a related field.

Character Traits:

The successful candidate will be intelligent, dedicated, and a creative problem-solver who enjoys contributing to the firm’s success.

Primary Responsibilities:

  • Serve as the first point of contact for users experiencing IT-related issues, including software applications and hardware devices.
  • Document and track issues until resolution, ensuring knowledge sharing across teams.
  • Maintain and update the firm's IT documentation and assist in monitoring critical deadlines.
  • Research and propose new technologies to improve operational efficiency.

Essential Skills:

  • 5+ years of experience in IT support and infrastructure.
  • Flexibility to work on special projects outside of regular hours.
  • Strong communication skills, with the ability to convey technical concepts to non-technical personnel.
  • Analytical and problem-solving capabilities to support the firm’s technology as it evolves.
  • Effective time management skills to meet project deadlines.
  • Willingness to take on additional responsibilities as needed.

Technical Proficiencies:

  • Familiarity with Office365, Azure Infrastructure, and related technologies.
  • Proficient in Windows and Mac operating systems.
  • Experience with Office Suite applications.
  • Basic troubleshooting skills for desktop and network issues.
  • Exposure to server operating systems and cloud services is advantageous.

Certifications:

Relevant certifications in Cybersecurity, CompTIA A+, or Microsoft technologies are beneficial but not mandatory.



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