Technology Support Specialist

1 week ago

New York, New York, United States EvolutionIQ Full time

About Us: At EvolutionIQ, our goal is to enhance the lives of injured and disabled workers, facilitating their return to the workforce while saving significant costs and boosting productivity across the US and global economies. As we undergo substantial growth, we are seeking exceptional talent eager to contribute to our mission of transforming the insurance industry. Our organization is supported by prominent investors and has been recognized as one of Inc.'s top workplaces.

Your Role: As a Technology Support Specialist, you will play a crucial role in ensuring a smooth technological experience for our team members, allowing them to maximize their impact. This position involves overseeing our Google Workspace administration, managing the IT infrastructure of our New York office, and striving for excellence in corporate engineering. Collaboration with the DevOps and Security teams will be essential. This role requires a minimum of four days per week in the office.

Key Responsibilities:

  • Oversee, monitor, and maintain our physical IT infrastructure, including MacBooks, video conferencing systems, network devices, and related hardware, ensuring optimal performance and reliability.
  • Provide remote technical support for employees, promptly addressing and resolving any issues that arise.
  • Manage and administer our Google Workspace and Google Video Conferencing solutions, ensuring a seamless experience for all users.
  • Work closely with DevOps and Security teams to assist in the deployment, monitoring, and troubleshooting of applications and systems.
  • Develop and maintain IT policies, procedures, and documentation to ensure compliance with industry standards and regulations.
  • Identify opportunities for improvement within our IT infrastructure and processes, recommending effective solutions.
  • Stay informed about industry trends, emerging technologies, and best practices, applying this knowledge to enhance our IT operations.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related discipline.
  • A minimum of two years of experience in IT infrastructure management and support.
  • Strong analytical, problem-solving, and troubleshooting abilities.
  • Excellent communication and interpersonal skills, capable of conveying complex technical concepts to non-technical personnel.
  • Ability to work independently and collaboratively in a dynamic environment.
  • Experience managing MacBook fleets using tools such as Jamf or Kandji.
  • Proficiency in Google Workspace administration and supporting Google Video Conferencing deployments.
  • Familiarity with help desk support, ticketing systems, and incident management.
  • Understanding of DevOps and security operations, including application deployment and monitoring.

Work Environment, Culture & Benefits:

  • Compensation: Competitive salary range of $85,000 to $95,000, with flexibility, along with meaningful equity.
  • Health & Wellness: Comprehensive medical, dental, and vision coverage, along with short- and long-term disability benefits and 401k matching.
  • Family Support: Flexible paid time off, fully paid parental leave, and additional support for new parents returning to work.
  • Office Amenities: Catered lunches, social events, and a pet-friendly office environment, along with a budget for home office setup and upgrades.
  • Professional Development: Annual budget for professional development and opportunities for internal upskilling.
  • Sponsorship: We are open to sponsoring candidates currently in the U.S. who require H1-B visa transfers.

EvolutionIQ values your interest in joining our team. We are an equal opportunity employer, celebrating diversity and fostering an inclusive environment for all employees.

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