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Front Desk Associate

2 months ago

Williamsburg, Virginia, United States Daily Management Full time
{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Daily Management. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience for all.

Key Responsibilities:

* Provide top-notch customer service to guests, addressing any issues or concerns in a professional and timely manner.
* Process guest registration, offering additional services as needed to enhance their stay.
* Accommodate special requests and ensure a smooth check-in and check-out process.
* Maintain accurate records and balance transactions at the end of each shift.
* Collaborate with Housekeeping to report special needs, late checkouts, and early arrivals.
* Review online travel agency sites to verify arrivals and create new reservations as needed.
* Issue and collect vendor and security keys, and update reservation status as necessary.
* Perform daily in-house registration form checks and identify discrepancies.
* Complete all tasks on the shift checklist and maintain a clean and safe front desk area.

Requirements:

* Demonstrate a passion for delivering exceptional customer service.
* Possess excellent oral and written communication skills, as well as computer proficiency.
* Be dependable, punctual, and able to work weekends and holidays.
* Perform basic math and handle cash and/or credit cards accurately.

If you are a team player with a strong commitment to customer satisfaction, we encourage you to apply for this exciting opportunity to join our Daily Management team.", "Requirements": "To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Must demonstrate a desire to provide the utmost in customer service.
* Must have exceptional oral and written communication skills and computer proficiency.
* Must be dependable; consistently present and punctual.
* Agent must be able to perform basic math and handle cash and/or credit cards.
* Must be able to work weekends and holidays.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands and fingers to handle or feel; reach with hands and arms and stoop, kneel, or crouch.

The associate is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is moderate to loud. The employee must regularly lift and/or move up to 25 pounds.

Standards of Appearance:

This position is highly visible in all resort areas. Team members must present a clean professional appearance and must adhere to Daily Management, Inc., Standards of Appearance.

Standards of Conduct:

The high ethical standards of Daily Management, Inc. must be upheld by all members of the Resort team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and team members and will achieve this goal through responsible action as individuals and as a group.", "Language Code": "en-US"}