Loss Mitigation Specialist

1 week ago


Boise, Idaho, United States Idaho Housing and Finance Association Full time
Job DescriptionAt Idaho Housing and Finance Association, we are seeking a highly skilled Loss Mitigation Specialist to join our Mortgage Loan Servicing department. As a key member of our team, you will work directly with borrowers who are past due on their payments, providing them with financial education and counseling to help them stay in their homes. Your ultimate goal will be to utilize loss mitigation techniques to achieve this goal, while also ensuring that our borrowers receive the support they need to overcome financial challenges.


Why Work with Us?


We are a dedicated organization that is committed to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our team is passionate about making a meaningful impact on the lives of Idahoans, and we are looking for like-minded individuals to join us.


In this role, you will be responsible for:

  • Providing accurate direction regarding methods of payment based on loan circumstances
  • Effectively and quickly assessing loan status and borrower circumstance in order to provide accurate assistance or referral as appropriate
  • Providing HUD Counseling
  • Reviewing borrowers for Home Retention Programs specific to loan type
  • Ordering property inspections and facilitating property preservation efforts as needed/specified by each of the servicing guides for FHA, FNMA, FHLMC, USDA, and VA
  • Resolving delinquency through collection efforts and borrower assistance programs

May perform other additional duties and responsibilities as assigned.

Requirements:

Position qualifications required are the following:

  • Minimum 1-2 years of experience in mortgage loan servicing or financial services collection
  • Experience with loss mitigation programs and loan counseling preferred
  • HUD Counseling Certification obtained within 6 months of employment
  • High School Diploma, GED, or equivalent experience required
  • Strong attention to detail
  • Must be a team player
  • Exceptional organization and time management skills
  • Strong phone etiquette and customer service skills
  • Bilingual Spanish is a plus
  • Ability to exercise prudent judgement


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