Customer Success Manager

3 days ago


Kansas City, Missouri, United States SafetyCulture Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at SafetyCulture. As a key member of our Customer Success team, you will be responsible for driving adoption, retention, expansion, and advocacy of our product, which directly contributes to our company's goals and growth targets.

Key Responsibilities
  • Partner with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform.
  • Drive adoption, retention, expansion, and advocacy of our product.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with cross-functional teams to drive continuous improvement initiatives.
  • Monitor at-risk customers and ensure CSMs are aligning to risk mitigation process.
  • Regularly review CSM calls and provide feedback to ensure performance expectations are being met.
  • Provide regular renewal forecasting updates to the Director of Customer Success.
Requirements
  • 5+ years of experience in customer success, account management, or a related field within the SaaS industry.
  • 2+ years of proven experience managing and coaching a team to achieve performance metrics.
  • Strong understanding of SaaS business models and customer success metrics.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to analyze data, develop insights, and drive strategic initiatives.
What We Offer
  • Equity with high growth potential and a competitive salary.
  • Flexible working arrangements.
  • 401k.
  • Generous Medical Insurance plans.
  • In-house Chef serving up daily breakfast, lunch, and snacks.
  • Wellbeing initiatives.
  • Paid Parental Leave.
  • Access to professional and personal training and development opportunities.


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