Customer Success Manager
3 days ago
We are seeking a highly skilled Customer Success Manager to join our team at SafetyCulture. As a key member of our Customer Success team, you will be responsible for driving adoption, retention, expansion, and advocacy of our product, which directly contributes to our company's goals and growth targets.
Key Responsibilities- Partner with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform.
- Drive adoption, retention, expansion, and advocacy of our product.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with cross-functional teams to drive continuous improvement initiatives.
- Monitor at-risk customers and ensure CSMs are aligning to risk mitigation process.
- Regularly review CSM calls and provide feedback to ensure performance expectations are being met.
- Provide regular renewal forecasting updates to the Director of Customer Success.
- 5+ years of experience in customer success, account management, or a related field within the SaaS industry.
- 2+ years of proven experience managing and coaching a team to achieve performance metrics.
- Strong understanding of SaaS business models and customer success metrics.
- Excellent communication, interpersonal, and leadership skills.
- Ability to analyze data, develop insights, and drive strategic initiatives.
- Equity with high growth potential and a competitive salary.
- Flexible working arrangements.
- 401k.
- Generous Medical Insurance plans.
- In-house Chef serving up daily breakfast, lunch, and snacks.
- Wellbeing initiatives.
- Paid Parental Leave.
- Access to professional and personal training and development opportunities.
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Customer Success Manager
2 weeks ago
Kansas City, Missouri, United States FrontStream Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at FrontStream. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing exceptional service, support, and guidance throughout their journey with our company.Key Responsibilities:Implement a...
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Customer Success Representative
4 weeks ago
Kansas City, Missouri, United States Adecco US, Inc. Full timeJob SummaryAdecco US, Inc. is seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing high call volumes, engaging clients in meaningful conversations, and ensuring smooth transitions to our Customer Success team.Key ResponsibilitiesConduct High-Volume Calls:...
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Customer Success Professional
3 days ago
Kansas City, Missouri, United States SafetyCulture Full timeAbout the RoleSafetyCulture is a global leader in the SaaS industry, dedicated to helping distributed working teams improve every day. We're seeking a highly skilled Customer Success Manager to join our team and drive business growth through exceptional customer experiences.Key ResponsibilitiesPartner with customers to understand their business objectives...
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Customer Success Specialist
3 days ago
Kansas City, Missouri, United States Cordel Technology, Inc Full timeJob OverviewCordel Technology, Inc. is seeking a highly skilled Customer Success Specialist to join our team in the Kansas City Metro area. As a key member of our organization, you will play a critical role in ensuring the seamless integration of our cutting-edge LiDAR solutions into our clients' railway inspection processes.The ideal candidate will possess...
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Sales Success Manager
2 hours ago
Kansas City, Missouri, United States Sailes, Inc. Full timeUnlock Customer Potential with SailesSailes, Inc. is seeking a highly skilled Sales Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Own the customer journey, ensuring seamless...
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Customer Success Strategist
3 days ago
Jefferson City, Missouri, United States Verint Systems, Inc. Full timeAbout the RoleWe are seeking a highly skilled Sr. Customer Success Manager to join our team at Verint Systems, Inc. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success Planning: Develop and...
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Client Success Specialist
1 week ago
Kansas City, Missouri, United States Service Management Group (SMG) Full timeJob Title: Client Success ConsultantAs a Client Success Consultant at Service Management Group (SMG), you will be the primary point of contact for some of the world's leading restaurant, retail, and service brands. Your role will be to ensure the successful execution of their experience management programs, establish SMG as a trusted business partner, and...
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Customer Service Assistant Manager
3 weeks ago
Kansas City, Missouri, United States A.C.E. Executives Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Assistant Manager to join our team at A.C.E. Executives. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch...
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Senior Manager, Customer Experience Lead
4 weeks ago
Kansas City, Missouri, United States Circle International Bermuda Limited. Full timeAbout the Role:We are seeking a highly experienced and skilled Senior Manager, Customer Experience Lead to join our team at Circle International Bermuda Limited. As a key member of our Customer Support leadership team, you will play a critical role in helping us scale and deliver exceptional service to all of our customers around the world.Key...
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Customer Service Assistant Manager
2 weeks ago
Kansas City, Missouri, United States A.C.E. Executives Full timeCustomer Service Assistant ManagerWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Assistant Manager. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Interact with customers daily to inform them of...
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Customer Service Assistant Manager
4 weeks ago
Kansas City, Missouri, United States A.C.E. Executives Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Assistant Manager to join our team at A.C.E. Executives. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch...
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Customer Service Assistant Manager
6 days ago
Kansas City, Missouri, United States A.C.E. Executives Full timeJob OverviewWe are seeking a highly skilled Customer Service Assistant Manager to join our team at A.C.E. Executives. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesInteract with customers daily to inform them of our products and services through...
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Customer Support Director
7 days ago
Kansas City, Missouri, United States Super Dispatch Full timeCustomer Support ManagerAt Super Dispatch, we're on a mission to revolutionize the auto transport SaaS industry. We're seeking a seasoned Customer Support Manager to spearhead our customer support efforts, driving exceptional experiences and ensuring the success of our valued customers.About the RoleThis is a unique opportunity to join a high-growth B2B SaaS...
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Customer Solutions Manager
2 weeks ago
Kansas City, Missouri, United States Altec Industries, Inc. Full timeCustomer Solutions ManagerAltec Industries, Inc. is seeking a highly skilled Customer Solutions Manager to join our team. As a key member of our organization, you will be responsible for ensuring compliance with applicable laws, regulations, and industry standards.Key Responsibilities:Supervise the daily activities of our Customer Solution Team to ensure...
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Kansas City, Missouri, United States Circle International Bermuda Limited. Full timeSenior Manager, Customer Support, North America WestAt Circle International Bermuda Limited, we're seeking a seasoned Senior Manager, Customer Support, North America West to lead our customer support team in the North America West region. As a key member of our Customer Support leadership team, you'll play a critical role in helping us scale and deliver...
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Customs Entry Specialist
3 weeks ago
Kansas City, Missouri, United States C.H. Robinson Full timeJob SummaryThe Customs Entry Writer will be responsible for managing the receipt, review, and input/transmission of Customs, Associate, Writer, Brokerage, and Business Services. This role requires a strong understanding of Customs processes and international trade regulations.Key ResponsibilitiesExplore the complexities of Customs processes and engage with...
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Customer Experience Internship
1 week ago
Kansas City, Missouri, United States Burns & McDonnell Full timeCustomer Experience InternshipBurns & McDonnell is seeking a highly motivated and detail-oriented Customer Experience Intern to support our organizational customer success program priorities. As a Customer Experience Intern, you will gain knowledge and leverage skills by helping to conduct and analyze quantitative and qualitative research, develop...
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Student Success Advisor
3 weeks ago
Kansas City, Missouri, United States Metropolitan Community College Full timeJob SummaryMetropolitan Community College is seeking a highly skilled and dedicated Student Success Advisor to join our team. As a key member of our enrollment and retention efforts, you will play a vital role in helping students achieve their academic and career goals.Key ResponsibilitiesProvide academic advising to new and continuing students, helping them...
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Customer Service Representative
4 weeks ago
Kansas City, Missouri, United States Kansas City Standard Full timeJob DescriptionCompany Overview:The Kansas City Standard is a rapidly expanding local business specializing in sales and customer enrollment services. Our mission is to provide exceptional solutions to local businesses while delivering top-notch customer experiences. As we continue to grow, we are seeking an enthusiastic and motivated Entry Level Business...
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Customer Service Liaison
2 weeks ago
Kansas City, Missouri, United States Kansas City Standard Full timeThe Kansas City Standard is a dynamic customer acquisition company dedicated to helping our clients expand their customer base and drive growth.We specialize in innovative outreach strategies and solutions to connect brands with potential customers.As a Customer Relations Representative, you will play a crucial role in building and maintaining strong...