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Customer Service Assistant Manager
2 months ago
We are seeking a highly skilled and motivated Customer Service Assistant Manager to join our team at A.C.E. Executives. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and customers, ensuring their needs are met and exceeded.
Key Responsibilities- Provide top-notch customer service and support to clients and customers through various channels, including phone, email, and in-person interactions.
- Assess customer needs and provide personalized solutions, recommending products and services that meet their requirements.
- Ensure timely and professional responses to customer inquiries, resolving issues and concerns in a fair and efficient manner.
- Process sales orders and data entry with high accuracy, maintaining a high level of productivity and efficiency.
- Take initiative to resolve customer complaints and de-escalate conflicts, providing a positive experience for our clients and customers.
- Maintain a positive representation of our company and associated brands, adhering to our values and standards.
- Participate in team-based training sessions, learning from top representatives in the customer service and sales departments.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
- Previous customer service and sales experience, with a proven track record of success in a fast-paced environment.
- Strong attention to detail, with the ability to multitask and prioritize tasks effectively.
- Ability to work independently and as part of a team, with a positive and professional attitude.
- Desire to participate in professional development and take on new responsibilities, with a willingness to learn and grow with our company.
- Competitive wages and merit-based advancement opportunities.
- Uncapped bonuses and incentive plan, recognizing and rewarding outstanding performance.
- Company events and team-building activities, fostering a positive and collaborative work environment.
