Customer Solutions Manager

2 weeks ago


Kansas City, Missouri, United States Altec Industries, Inc. Full time
Customer Solutions Manager

Altec Industries, Inc. is seeking a highly skilled Customer Solutions Manager to join our team. As a key member of our organization, you will be responsible for ensuring compliance with applicable laws, regulations, and industry standards.

Key Responsibilities:
  • Supervise the daily activities of our Customer Solution Team to ensure volume, cost, and quality standards are achieved.
  • Prepare and update communication and training for compliance requirements.
  • Assess potential risks and develop mitigation strategies.
  • Ensure the business remains in compliance with applicable laws, regulations, and industry standards.
  • Recommend or manage the staffing process, such as scheduling and hiring to ensure levels are sufficient.
Requirements:
  • Bachelor's Degree required.
  • Minimum five years related experience.
  • Ability to manage direct reports in multi-state areas.
  • Process development and optimization experience preferred.
What We Offer:
  • Comprehensive benefits package, including medical, dental, and prescription drug program.
  • Retirement 401(k) program.
  • Vacation and holidays.
  • Flexible spending accounts.
  • Tuition assistance program.
  • Employee assistance and mental health/substance abuse program.
  • Life insurance and accidental death and dismemberment insurance.

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.



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