Customer Success Specialist

3 days ago

Kansas City, Missouri, United States Cordel Technology, Inc Full time
Job Overview

Cordel Technology, Inc. is seeking a highly skilled Customer Success Specialist to join our team in the Kansas City Metro area. As a key member of our organization, you will play a critical role in ensuring the seamless integration of our cutting-edge LiDAR solutions into our clients' railway inspection processes.

The ideal candidate will possess a strong understanding of LiDAR technology and its applications in infrastructure inspection, as well as excellent problem-solving and analytical skills. You will be responsible for guiding customers through the entire journey from initial implementation to long-term utilization, ensuring they fully leverage the capabilities of our LiDAR inspection systems.

Key Responsibilities
  1. Customer Support
  • Provide post-installation support, assisting with system setup, configuration, and troubleshooting.
  • Conduct remote and on-site training sessions for customers on the proper use and maintenance of the Cordel Connect platform and hardware.
Technical Expertise
  • Collaborate with the engineering team to resolve complex technical issues and improve product functionality.
  • Develop and maintain documentation, including user manuals, troubleshooting guides, and FAQs.
  • Monitor and analyze system performance data to identify potential issues and recommend improvements.
Sales Support
  • Identify additional opportunities during customer interactions and site visits.
  • Assist in the interpretation of LiDAR data and provide guidance on best practices for railway inspection applications.
  • Support the sales team with technical expertise during the sales process.
Customer Relationship Management
  • Conduct regular on-site visits to maintain strong relationships with existing customers.
  • Gather customer feedback and communicate it to relevant internal teams for product improvement.
  • Maintain regular communication with customers to ensure satisfaction and address ongoing concerns.
Market Intelligence
  • Stay updated on industry trends, competitor offerings, and emerging technologies in the LiDAR and railway inspection fields.
  • Provide insights to the product development and marketing teams based on customer feedback and market observations.
Requirements
  • Must have previous customer success experience, preferably in a technical or engineering-related field.
  • Proven track record in identifying and closing upselling opportunities.
  • Previous experience in technical support or sales engineering, preferably in the railway or LiDAR technology sectors.
  • Strong understanding of LiDAR technology and its applications in infrastructure inspection.
  • Familiarity with railway systems and maintenance practices or an openness to and ability to learn those practices and systems.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication skills, both verbal and written.
  • Ability to travel for on-site customer support and sales visits (up to 25% travel may be required and often times unscheduled).
  • Knowledge of point cloud data processing and analysis.
Additional Requirements
  • Strong interpersonal skills for interacting both internally and directly with customers.
  • A willingness to adapt and grow and understand the need to own and deliver upon tasks not always directly aligned to the headline role.
  • Ability to learn from customers and act as a source of knowledge for our customers to help drive new business requirements and opportunities.
  • Comfortable working as part of a small team and interfacing to groups across multiple timezones and often times working outside of normal business hours.
  • Ability to deal with ambiguity and change.
  • Comfortable with ownership and accountability.
  • Good communication, teamwork, negotiation, conflict management and leadership skills.
  • Ability to work on your own.
  • Deadline driven.
Optional Desired Skills
  • Familiarity with railway safety regulations and inspection standards.
  • Experience with remote support tools and systems.
  • Understanding of machine learning and AI applications in data analysis.
  • Bilingual in Spanish.

This role offers an exciting opportunity to work at the intersection of cutting-edge LiDAR technology and railway infrastructure maintenance. The ideal candidate will be passionate about technology, customer-focused, and eager to contribute to the advancement of railway safety and efficiency through innovative inspection methods.

Cordel Technology, Inc. is an equal-opportunity employer and celebrates diversity. We provide a great workplace where each person has the opportunity and voice to affect change.

  • Customer Success Manager

    2 weeks ago

    Kansas City, Missouri, United States FrontStream Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at FrontStream. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing exceptional service, support, and guidance throughout their journey with our company.Key Responsibilities:Implement a...

  • Customer Success Manager

    3 days ago

    Kansas City, Missouri, United States SafetyCulture Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SafetyCulture. As a key member of our Customer Success team, you will be responsible for driving adoption, retention, expansion, and advocacy of our product, which directly contributes to our company's goals and growth targets.Key ResponsibilitiesPartner with customers...

  • Customer Success Professional

    3 days ago

    Kansas City, Missouri, United States SafetyCulture Full time

    About the RoleSafetyCulture is a global leader in the SaaS industry, dedicated to helping distributed working teams improve every day. We're seeking a highly skilled Customer Success Manager to join our team and drive business growth through exceptional customer experiences.Key ResponsibilitiesPartner with customers to understand their business objectives...

  • Customer Success Representative

    4 weeks ago

    Kansas City, Missouri, United States Adecco US, Inc. Full time

    Job SummaryAdecco US, Inc. is seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing high call volumes, engaging clients in meaningful conversations, and ensuring smooth transitions to our Customer Success team.Key ResponsibilitiesConduct High-Volume Calls:...

  • Client Success Specialist

    1 week ago

    Kansas City, Missouri, United States Service Management Group (SMG) Full time

    Job Title: Client Success ConsultantAs a Client Success Consultant at Service Management Group (SMG), you will be the primary point of contact for some of the world's leading restaurant, retail, and service brands. Your role will be to ensure the successful execution of their experience management programs, establish SMG as a trusted business partner, and...

  • Customer Acquisition Specialist

    4 weeks ago

    Kansas City, Missouri, United States Kansas City Standard Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Acquisition Specialist to join our team at Kansas City Standard. As a key member of our enrollment services team, you will play a crucial role in driving new customer acquisition and ensuring a seamless onboarding experience for our clients.Key Responsibilities:Develop and execute...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Commerce Bank Full time

    About Working at CommerceAt Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where everyone can thrive.Job SummaryWe're seeking a highly motivated and detail-oriented Customer Support Specialist to join...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Commerce Bank Full time

    About Working at CommerceAt Commerce Bank, we're committed to helping people find financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where everyone can grow and thrive.We're looking for a talented Customer Support Specialist to join our team. As a key member of...

  • Customer Solutions Specialist

    1 month ago

    Kansas City, Missouri, United States RNR TIRE EXPRESS - Kansas City Full time

    Job OverviewRNR Tire Express is a prominent national franchise retailer specializing in high-quality tires and custom wheels, offering flexible and affordable payment options tailored to meet the diverse needs of our customers.Since our inception, we have expanded to over 170 locations across multiple states, establishing a strong presence in the...

  • Customer Experience Specialist

    4 weeks ago

    Kansas City, Missouri, United States Best Buy Full time

    {"Overview": "At Best Buy, we're committed to delivering exceptional customer experiences. As a Customer Experience Specialist, you'll be the face of our brand, building long-lasting relationships with customers and providing personalized service.Key Responsibilities:* Greet and engage with customers in a warm and friendly manner* Use acquired skills and...

  • Customer Success Strategist

    3 days ago

    Jefferson City, Missouri, United States Verint Systems, Inc. Full time

    About the RoleWe are seeking a highly skilled Sr. Customer Success Manager to join our team at Verint Systems, Inc. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key ResponsibilitiesCustomer Success Planning: Develop and...

  • Customer Support Specialist

    1 week ago

    Kansas City, Missouri, United States Commerce Bank Full time

    About This RoleThe Commercial Card Customer Support Specialist performs technical system support for all Commercial activities that cross department boundaries within the Operations Division. They are empowered to take corrective measures to resolve customer problems and provide "hotline" training support for Network and Mainframe computer systems serviced...

  • Sales Success Manager

    2 hours ago

    Kansas City, Missouri, United States Sailes, Inc. Full time

    Unlock Customer Potential with SailesSailes, Inc. is seeking a highly skilled Sales Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Own the customer journey, ensuring seamless...

  • Customer Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Commerce Bank Full time

    About Working at CommerceAt Commerce Bank, we're committed to helping our customers achieve financial safety and success. Our culture is built on the idea that our people are our greatest asset, and we're dedicated to creating an environment where our employees can grow and thrive.We're looking for a talented Customer Support Specialist to join our Bank Card...

  • Customer Engagement Specialist

    1 month ago

    Kansas City, Missouri, United States CONEXON Full time

    Job OverviewAt Conexon Connect, we are dedicated to transforming the digital landscape in rural communities. As a Customer Engagement Specialist, you will play a pivotal role in delivering exceptional service to our subscribers who benefit from cutting-edge fiber internet solutions. You will collaborate with a talented team in a dynamic environment, ensuring...

  • Customer Engagement Specialist

    1 month ago

    Kansas City, Missouri, United States buildupks Full time

    BuildupksRetail Specialist PositionThe Retail Specialist plays a vital role in promoting and selling both new and pre-owned Compact Construction Equipment and associated tools to customers visiting our facility. This position is centered around engaging with walk-in clientele and enhancing their purchasing experience.Key Responsibilities:Stay informed about...

  • Customer Onboarding Specialist

    2 weeks ago

    Kansas City, Missouri, United States Adecco Full time

    Job DescriptionAs a Customer Onboarding Specialist at Adecco, you will play a pivotal role in enhancing our Medicare Advantage clients' experience through outbound and inbound calls. Your primary objective is to improve our placement rate by building rapport, educating clients, addressing their inquiries, and resolving issues. You will ensure accurate...

  • Customer Engagement Specialist

    1 month ago

    Kansas City, Missouri, United States CONEXON Full time

    Job OverviewWe are excited to present an opportunity to contribute significantly to the enhancement of connectivity in rural communities. At Conexon Connect, our mission is to eliminate the digital divide by delivering high-speed Fiber internet to underserved areas. As a Customer Engagement Specialist, you will collaborate with a talented team in a dynamic...

  • Peer Specialist

    2 weeks ago

    Kansas City, Missouri, United States ReDiscover Full time

    Job Title: Peer Specialist CertifiedReDiscover is seeking a dedicated and compassionate Peer Specialist to join our Peer Services Program. As a Peer Specialist, you will play a vital role in supporting individuals with mental illness and/or substance use disorders.About the Role:The Peer Specialist will work closely with clients to provide support, guidance,...

  • Customs Entry Specialist

    3 weeks ago

    Kansas City, Missouri, United States C.H. Robinson Full time

    Job SummaryThe Customs Entry Writer will be responsible for managing the receipt, review, and input/transmission of Customs, Associate, Writer, Brokerage, and Business Services. This role requires a strong understanding of Customs processes and international trade regulations.Key ResponsibilitiesExplore the complexities of Customs processes and engage with...