Customer Experience Internship

1 week ago


Kansas City, Missouri, United States Burns & McDonnell Full time
Customer Experience Internship

Burns & McDonnell is seeking a highly motivated and detail-oriented Customer Experience Intern to support our organizational customer success program priorities. As a Customer Experience Intern, you will gain knowledge and leverage skills by helping to conduct and analyze quantitative and qualitative research, develop actionable, data-based insights and strategic recommendations, and identify segmentation opportunities and research market trends.

Key Responsibilities:

  • Assist in research, data analysis, and preparation of findings as assigned
  • Collaborate to develop customer feedback framework
  • Support communication planning and deployment
  • Assist in program design and implementation
  • Work closely with team to prioritize business needs and meet deliverables
  • Support training efforts and stakeholder engagement

Requirements:

  • Pursuit of Bachelor's degree in business management, information technology, marketing, data analysis, or related field
  • Minimum of a 3.0 GPA strongly preferred
  • Actively involved in campus, community, or other volunteer activities or organizations
  • Successful experience completing knowledge management, data curation, or similar digital projects preferred

About Burns & McDonnell:

Burns & McDonnell is a family of companies bringing together an unmatched team of 9,000+ engineers, construction professionals, architects, planners, technologists, and scientists. With an integrated construction and design mindset, we offer full-service capabilities with more than 55 offices, globally. Founded in 1898, Burns & McDonnell is a 100% employee-owned company and proud to be on Fortune's 2020 list of 100 Best Companies to Work For.



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