Resident Services Coordinator

2 weeks ago

Chicago, Illinois, United States Lincoln Property Company Full time
Overview

We are seeking a highly motivated and customer-focused Resident Services Coordinator to join our team at Willow Bridge Property Company. As a key member of our community team, you will be responsible for providing exceptional service to our residents, ensuring their needs are met, and exceeding their expectations.

As a Resident Services Coordinator, you will be the primary point of contact for residents, providing assistance with move-in and move-out processes, scheduling maintenance work, and ensuring timely completion of service requests. You will also be responsible for managing the Resident Services Office, greeting guests and residents, and providing personalized service to meet their needs.

Responsibilities:

  • Manage the Resident Services Office and provide exceptional customer service to residents.
  • Assist with move-in and move-out processes, including scheduling maintenance work and ensuring timely completion of service requests.
  • Provide personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations.
  • Respond to in-person, phone, and email inquiries, providing community information, making appointments, and following up on after-hours maintenance requests.
  • Provide knowledge of the local area, making recommendations about activities, local businesses, and services.
  • Provide excellent customer service and assist all clients with a positive and friendly manner.
Qualifications

  • 1-2 years' experience in residential property management or customer service role preferred.
  • Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
  • Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
  • Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
  • Strong service and interpersonal skills.
  • Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties to ensure operational objectives are achieved.
  • Must possess a positive and professional demeanor in all interactions, under all circumstances.
  • Ability to operate a motor vehicle (valid license required).
  • Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
  • Knowledge of OSHA laws and regulations.
  • Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
  • May require use of personal/company vehicle or electrical cart.
  • Must be able to fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision, and 401(k), and opportunities for career development and advancement.

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