HVAC Service Coordinator
3 weeks ago
Guardian Heating and Cooling Services LLC is seeking a highly skilled HVAC Service Coordinator to join our team. The ideal candidate will have excellent customer service and communication skills, with a strong ability to multitask and prioritize tasks in a fast-paced environment.
Key Responsibilities:
- Answering incoming calls and responding to customer inquiries
- Scheduling and coordinating technicians for service calls
- Dispatching technicians and prioritizing service requests based on customer needs
- Processing work orders daily and weekly
- Updating customer information and dispatch board
Requirements:
- 2+ years of customer service experience
- Administrative experience in HVAC, plumbing, or construction industries preferred
- Professional telephone skills and experience operating a multi-line phone system
- Excellent customer service and communication skills
- Microsoft Office Suite (Outlook, Word, Excel, Teams) and CRM database experience
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- SEPP for retirement
- Paid vacation
- Paid Holidays, Flex days, and more
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